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The Tax Agency returned over 9.9 billion euros to 13,859,000 taxpayers at the end of the year

2020 Income Tax campaign

  • To date, 97.7% of the requested refunds and 94.3% of the amounts claimed have been paid to taxpayers
  • Of the 21,725,000 tax returns filed, more than 1,152,000 were made through the telephone filing service (the ‘We’ll Call You’ plan), which has become the main means of personalised assistance during the campaign
  • The campaign saw a reinforcement of personalised assistance, both by telephone and in offices, which facilitated the filing of 1,680,000 returns, 14% more than last year
  • Online returns, which include those filed via the Agency's website or the mobile application, continue to account for more than 90% of the total

4 January 2022.- The Tax Agency has refunded 9.907 billion euros to 13,859,000 personal income tax taxpayers for 2020. As of 30 December, 97.7% of the requested refunds and 94.3% of the amounts claimed have been paid.These ratios are better than those seen last year at the same dates (97.2% and 93.2%, respectively), given that the year-on-year decrease in payments, both in number and amount, is smaller than the fall in taxpayers' refund claims.

The Agency received a higher number of returns this year (+2.9%), exceeding 21,725,000, of which 14,187,000 (-2%) included refund requests (65% of the total).In turn, 6,059,000 resulted in a deposit (+7.4%).

Strengthening personalised assistance

The personal income tax campaign for 2020 saw a reinforcement of personalised assistance (at the taxpayer's request), both by telephone through the ‘We’ll Call You’ plan and in offices, which facilitated the filing of 1,680,000 returns, 14% more than last year.

The Tax Agency once again designed a reinforced plan for telephone filing assistance during the campaign.Taxpayers requiring personalised assistance did not need to wait for in-office availability. Unnecessary journeys were also avoided, a critical point considering the persisting capacity limitations and safety distance requirements arising from the health situation.

Thanks to people’s positive response to the service, over 1,152,000 returns have been filed through ‘We’ll Call You’ since its launch in May. This figure is similar to that of a year ago and 4.8 times higher than two years ago, making it once again the first filing method with personalised assistance used by taxpayers.Meanwhile, more than 527,000 returns were filed in person.

However, the vast majority of taxpayers (20,045,000, i.e. more than 92% of the total) once again chose to file their returns online.Over 19,631,000 were filed via the Agency's website (1.8% more than last year and 8.8% more than two years ago) and almost 414,000 were submitted via the Agency's mobile app (13.3% more than a year ago).

This high use of electronic channels by taxpayers has meant that more than 30% of all tax returns for this year's tax year have already been filed prior to the launch of the telephone assistance service.

IRPF 2020 (Data at the end of each year)

PERSONAL INCOME TAX 2019

PERSONAL INCOME TAX 2020

% 2020/2019

% 2020/2018

NAVIGATION RENTA WEB

(nº. of taxpayers)

18,773,125

18,753,763

-0.10%

3.36%

Tax returns presented

21,122,478

21,725,559

2.86%

4.98%

Tax returns with taxes owed

5,641,057

6,059,003

7.41%

13.25%

Amount (million €)

12,725.686

12,089.241

-5.00%

0.77%

Tax returns with application for refund

14,472,760

14,187,606

-1.97%

-2.08%

Amount (million €)

11,190.149

10,508.005

-6.10%

-3.12%

Refunds Paid

14,063,713

13,859,010

-1.46%

-1.16%

Amount (million €)

10,428.545

9,906.896

-5.00%

-2.09%

Note:

The sum of the tax returns to pay and refunds does not match the returns filed because negative returns and returns waiving refund were not included.

Declarations presented

PROVINCIAL

OFFICES

Total

tax returns filed

PERSONAL INCOME TAX 2019

Total

tax returns filed

PERSONAL INCOME TAX 2020

% Variation

Filed 2020/2019

% Variation

Filed 2020/2018

ALMERÍA

328,830

344,644

4.81%

9.69%

CÁDIZ

387,342

405,585

4.71%

8.82%

CÓRDOBA

354,854

367,439

3.55%

5.52%

GRANADA

408,675

425,953

4.23%

7.56%

HUELVA

241,601

251,135

3.95%

8.79%

JAÉN

302,379

312,110

3.22%

4.49%

MÁLAGA

704,758

737,040

4.58%

9.15%

SEVILLA

819,104

852,651

4.10%

8.50%

JEREZ

114,364

120,445

5.32%

9.90%

CEUTA

30585

32,308

5.63%

4.45%

MELILLA

31,458

33,075

5.14%

7.16%

ANDALUSIA

3,723,950

3,882,385

4.25%

8.05%

HUESCA

116,520

119,223

2.32%

3.55%

TERUEL

71,243

71,799

0.78%

1.39%

ZARAGOZA

525,931

538,909

2.47%

3.29%

ARAGÓN

713,694

729,931

2.28%

3.14%

OVIEDO

340,828

345,632

1.41%

1.57%

GIJÓN

180,282

182,431

1.19%

2.64%

ASTURIAS

521,110

528,063

1.33%

1.94%

BALEARIC ISLANDS

551,603

556,512

0.89%

3.46%

BALEARIC ISLANDS

551,603

556,512

0.89%

3.46%

LAS PALMAS

485,259

500,300

3.10%

6.79%

STA.CRUZ DE TENERIFE

439,473

457,558

4.12%

8.14%

CANARY ISLANDS

924,732

957,858

3.58%

7.43%

CANTABRIA

289,795

295,852

2.09%

3.13%

CANTABRIA

289,795

295,852

2.09%

3.13%

ALBACETE

185,967

190,972

2.69%

3.31%

CIUDAD REAL

221,261

225,885

2.09%

2.88%

CUENCA

94,364

95,993

1.73%

2.07%

GUADALAJARA

130,780

134,137

2.57%

6.50%

TOLEDO

320,428

328,963

2.66%

5.41%

CASTILE-LA MANCHA

952,800

975,950

2.43%

4.21%

ÁVILA

77,888

79,447

2.00%

2.57%

BURGOS

198,853

201,019

1.09%

1.36%

LEÓN

235,621

240,319

1.99%

1.83%

PALENCIA

86,379

87,800

1.65%

1.65%

SALAMANCA

168552

171,840

1.95%

2.13%

SEGOVIA

79,096

80,399

1.65%

2.36%

SORIA

50,635

51,248

1.21%

1.61%

VALLADOLID

281,486

286,899

1.92%

2.89%

ZAMORA

85,153

86,650

1.76%

1.31%

CASTILE-LEÓN

1,263,663

1,285,621

1.74%

2.05%

BARCELONA

2,795,627

2,876,092

2.88%

4.75%

GIRONA

356,080

368,165

3.39%

6.35%

LLEIDA

209,367

216,462

3.39%

4.76%

TARRAGONA

380,700

391,641

2.87%

5.80%

CATALONIA

3,741,774

3,852,360

2.96%

5.01%

BADAJOZ

301,653

309,155

2.49%

4.31%

CÁCERES

187,280

190,956

1.96%

3.08%

EXTREMADURA

488,933

500,111

2.29%

3.83%

LA CORUÑA

570,091

583,724

2.39%

3.17%

LUGO

163,613

166,378

1.69%

1.19%

OURENSE

147,921

151,523

2.44%

1.90%

PONTEVEDRA

264,530

273,250

3.30%

4.53%

VIGO

186,699

192,183

2.94%

4.02%

GALICIA

1,332,854

1,367,058

2.57%

3.17%

MADRID

3,441,258

3,512,103

2.06%

3.69%

MADRID

3,441,258

3,512,103

2.06%

3.69%

MURCIA

506,058

525,232

3.79%

6.74%

CARTAGENA

145,865

150,246

3.00%

7.07%

MURCIA

651,923

675,478

3.61%

6.81%

NAVARRE

2,076

2,049

-1.30%

-16.33%

NAVARRE

2,076

2,049

-1.30%

-16.33%

ÁLAVA

725

716

-1.24%

-39.17%

GUIPÚZCOA

988

984

-0.40%

-31.62%

VIZCAYA

1906

1,811

-4.98%

-29.56%

BASQUE COUNTRY

3,619

3,511

-2.98%

-32.31%

LA RIOJA

170,621

173,930

1.94%

3.13%

LA RIOJA

170,621

173,930

1.94%

3.13%

ALICANTE

803,078

834,975

3.97%

6.98%

CASTELLÓN

293,898

300,254

2.16%

4.18%

VALENCIA

1,251,097

1,291,558

3.23%

5.61%

VALENCIAN COMMUNITY

2,348,073

2,426,787

3.35%

5.90%

NATIONAL TOTAL

21,122,478

21,725,559

2.86%

4.98%

Requested and paid refunds

(amounts in millions of euros)

PROVINCIAL

OFFICES

Requested (No.) PERSONAL INCOME TAX 2020

Paid (No.)

PERSONAL INCOME TAX 2020

Pagereq.

Requested amount

PERSONAL INCOME TAX 2020

Amount paid

PERSONAL INCOME TAX 2020

PageReq.

ALMERÍA

243,396

239,879

98.56%

139.619

134.600

96.41%

CÁDIZ

279,676

274,973

98.32%

211.355

202.838

95.97%

CÓRDOBA

251,688

248,375

98.68%

154.897

148.840

96.09%

GRANADA

281,384

274,783

97.65%

189.243

179.440

94.82%

HUELVA

185,148

181,859

98.22%

109.469

104.397

95.37%

JAÉN

224,597

221,119

98.45%

129.442

125.295

96.80%

MÁLAGA

478,181

467,006

97.66%

334.381

318.178

95.15%

SEVILLA

584,602

576,183

98.56%

416.163

401.717

96.53%

JEREZ

85,082

83,729

98.41%

59.484

56.969

95.77%

CEUTA

22,970

22,615

98.45%

16.678

16.024

96.08%

MELILLA

23,762

23,362

98.32%

17.529

17.001

96.99%

ANDALUSIA

2,660,486

2,613,883

98.25%

1,778.260

1,705.300

95.90%

HUESCA

73,932

71982

97.36%

51.256

48.740

95.09%

TERUEL

45,341

44,220

97.53%

28.428

26.757

94.12%

ZARAGOZA

328,619

321,533

97.84%

237.739

223.247

93.90%

ARAGÓN

447,892

437,735

97.73%

317.423

298.744

94.12%

OVIEDO

229,114

224,609

98.03%

190.742

182.209

95.53%

GIJÓN

116,244

113,827

97.92%

90.370

85.794

94.94%

ASTURIAS

345,358

338,436

98.00%

281.112

268.002

95.34%

BALEARIC ISLANDS

328,991

319,389

97.08%

236.220

219.535

92.94%

BALEARIC ISLANDS

328,991

319,389

97.08%

236.220

219.535

92.94%

LAS PALMAS

361,574

353,537

97.78%

248.007

234.342

94.49%

TENERIFE

327,334

319,494

97.60%

217.741

205.319

94.30%

CANARY ISLANDS

688,908

673,031

97.70%

465.748

439.662

94.40%

CANTABRIA

199,263

194,496

97.61%

156.364

147.027

94.03%

CANTABRIA

199,263

194,496

97.61%

156.364

147.027

94.03%

ALBACETE

128,566

125,130

97.33%

89.696

84.546

94.26%

CIUDAD REAL

157,706

154,496

97.96%

105.982

100.758

95.07%

CUENCA

65,888

64,067

97.24%

44.921

42.306

94.18%

GUADALAJARA

90,704

88,897

98.01%

68.333

65.279

95.53%

TOLEDO

225,413

219,918

97.56%

153.437

144.746

94.34%

C. -LA MANCHA

668,277

652,508

97.64%

462.369

437.635

94.65%

ÁVILA

54,526

53,059

97.31%

37.081

34.628

93.39%

BURGOS

134,687

131,868

97.91%

105.226

101.051

96.03%

LEÓN

163,308

160,173

98.08%

117.614

112.732

95.85%

PALENCIA

58,981

57,819

98.03%

41.510

39.871

96.05%

SALAMANCA

114,392

112,116

98.01%

78.692

74.927

95.22%

SEGOVIA

54,579

53,150

97.38%

38.727

36.218

93.52%

SORIA

34,322

33,148

96.58%

23.717

21.853

92.14%

VALLADOLID

195,805

190,960

97.53%

148.614

140.692

94.67%

ZAMORA

59,017

57,677

97.73%

37.599

35.657

94.83%

C. and LEÓN

869,617

849,970

97.74%

628.780

597.629

95.05%

BARCELONA

1,638,893

1,592,742

97.18%

1,380.781

1,290.467

93.46%

GIRONA

213,439

207,321

97.13%

163.147

153.329

93.98%

LLEIDA

131,359

128,130

97.54%

93.120

87.912

94.41%

TARRAGONA

238,585

232,160

97.31%

183.440

172.698

94.14%

CATALONIA

2,222,276

2,160,353

97.21%

1,820.488

1,704.406

93.62%

BADAJOZ

205,701

201,506

97.96%

116.137

110.598

95.23%

CÁCERES

123,555

120,958

97.90%

69.339

66.133

95.38%

EXTREMADURA

329,256

322,464

97.94%

185.476

176.731

95.28%

LA CORUÑA

366,252

355,283

97.01%

260.808

242.855

93.12%

LUGO

107,896

105,476

97.76%

71.229

67.675

95.01%

OURENSE

88,591

86,947

98.14%

54.127

51.422

95.00%

PONTEVEDRA

178,003

174,117

97.82%

123.644

117.229

94.81%

VIGO

121,538

118,393

97.41%

90.862

85.695

94.31%

GALICIA

862,280

840,216

97.44%

600.669

564.876

94.04%

MADRID

2,412,073

2,355,905

97.67%

2,089.170

1,955.042

93.58%

MADRID

2,412,073

2,355,905

97.67%

2,089.170

1,955.042

93.58%

MURCIA

366,445

357,251

97.49%

265.437

247.888

93.39%

CARTAGENA

104,410

101824

97.52%

76.959

72.084

93.67%

MURCIA

470,855

459,075

97.50%

342.396

319.972

93.45%

NAVARRE

1,272

1097

86.24%

0.752

0.614

81.64%

NAVARRE

1,272

1097

86.24%

0.752

0.614

81.64%

ÁLAVA

449

377

83.96%

0.211

0.158

75.02%

GUIPÚZCOA

616

511

82.95%

0.343

0.247

72.01%

VIZCAYA

1136

935

82.31%

0.711

0.478

67.17%

BASQUE COUNTRY

2,201

1823

82.83%

1.265

0.883

69.79%

LA RIOJA

118,482

116,477

98.31%

83.369

80.300

96.32%

LA RIOJA

118,482

116,477

98.31%

83.369

80.300

96.32%

ALICANTE

520,024

506,902

97.48%

331.030

309.240

93.42%

CASTELLÓN

198,859

194,779

97.95%

134.000

126.488

94.39%

VALENCIA

841,236

820,471

97.53%

593.114

554.811

93.54%

VALENCIAN COMMUNITY

1,560,119

1,522,152

97.57%

1,058.145

990.539

93.61%

NATIONAL TOTAL

14,187,606

13,859,010

97.68%

10,508.005

9,906.896

94.28%

Refunds paid 2019/2020 (amounts in millions of euros)

PROVINCIAL

OFFICES

Paid (nº) Personal Income Tax 2019

Paid (nº) Personal Income Tax 2020

% Var.2020 / 2019

% Var.2020 / 2018

Amount Paid

PERSONAL INCOME TAX 2019

Amount paid

PERSONAL INCOME TAX 2020

% Var.2020 / 2019

% Var.2020 / 2018

ALMERÍA

238,724

239,879

0.48%

5.08%

143.233

134.600

-6.03%

2.27%

CÁDIZ

270,331

274,973

1.72%

3.69%

206.549

202.838

-1.80%

2.27%

CÓRDOBA

248,487

248,375

-0.05%

1.59%

156.311

148.840

-4.78%

0.56%

GRANADA

274,778

274,783

0.00%

2.93%

188.147

179.440

-4.63%

3.20%

HUELVA

178,038

181,859

2.15%

5.85%

105.607

104.397

-1.15%

5.87%

JAÉN

222,117

221,119

-0.45%

1.85%

132.958

125.295

-5.76%

6.92%

MÁLAGA

466,739

467,006

0.06%

4.39%

336.590

318.178

-5.47%

1.62%

SEVILLA

571,488

576,183

0.82%

3.63%

412.797

401.717

-2.68%

1.68%

JEREZ

83,127

83,729

0.72%

3.16%

59.134

56.969

-3.66%

1.19%

CEUTA

22,685

22,615

-0.31%

-4.55%

16.748

16.024

-4.32%

-7.06%

MELILLA

23,235

23,362

0.55%

-0.68%

17.194

17.001

-1.12%

-2.50%

ANDALUSIA

2,599,749

2,613,883

0.54%

3.50%

1,775.267

1,705.300

-3.94%

2.31%

HUESCA

73,943

71982

-2.65%

-2.42%

50.630

48.740

-3.73%

1.11%

TERUEL

46,647

44,220

-5.20%

-5.81%

28.734

26.757

-6.88%

-2.31%

ZARAGOZA

333,801

321,533

-3.68%

-4.27%

239.789

223.247

-6.90%

-3.34%

ARAGÓN

454,391

437,735

-3.67%

-4.13%

319.153

298.744

-6.39%

-2.55%

OVIEDO

233,423

224,609

-3.78%

-6.54%

192.048

182.209

-5.12%

-2.19%

GIJÓN

119,415

113,827

-4.68%

-5.58%

92.409

85.794

-7.16%

-4.19%

ASTURIAS

352,838

338,436

-4.08%

-6.22%

284.457

268.002

-5.78%

-2.84%

BALEARIC ISLANDS

311,316

319,389

2.59%

4.04%

233.858

219.535

-6.12%

-2.17%

BALEARIC ISLANDS

311,316

319,389

2.59%

4.04%

233.858

219.535

-6.12%

-2.17%

LAS PALMAS

360,302

353,537

-1.88%

2.47%

257.503

234.342

-8.99%

-4.26%

TENERIFE

321,489

319,494

-0.62%

3.49%

222.705

205.319

-7.81%

-3.26%

CANARY ISLANDS

681,791

673,031

-1.28%

2.95%

480.208

439.662

-8.44%

-3.80%

CANTABRIA

201,486

194,496

-3.47%

-4.43%

155.574

147.027

-5.49%

-3.90%

CANTABRIA

201,486

194,496

-3.47%

-4.43%

155.574

147.027

-5.49%

-3.90%

ALBACETE

129,317

125,130

-3.24%

-5.36%

87.764

84.546

-3.67%

-1.59%

CIUDAD REAL

157,589

154,496

-1.96%

-3.08%

105.859

100.758

-4.82%

-1.11%

CUENCA

67,019

64,067

-4.40%

-5.77%

43.819

42.306

-3.45%

1.40%

GUADALAJARA

89,603

88,897

-0.79%

-0.04%

68.017

65.279

-4.02%

-1.15%

TOLEDO

226,352

219,918

-2.84%

-2.39%

154.011

144.746

-6.02%

-3.18%

C. -LA MANCHA

669,880

652,508

-2.59%

-3.17%

459.470

437.635

-4.75%

-1.67%

ÁVILA

55,208

53,059

-3.89%

-5.29%

37.242

34.628

-7.02%

-3.15%

BURGOS

137,181

131,868

-3.87%

-4.57%

107.890

101.051

-6.34%

-4.62%

LEÓN

164,009

160,173

-2.34%

-4.32%

118.366

112.732

-4.76%

-1.61%

PALENCIA

60,122

57,819

-3.83%

-5.41%

42.702

39.871

-6.63%

-5.00%

SALAMANCA

115,358

112,116

-2.81%

-4.79%

79.908

74.927

-6.23%

-4.79%

SEGOVIA

54,987

53,150

-3.34%

-5.04%

38.574

36.218

-6.11%

-5.01%

SORIA

35,701

33,148

-7.15%

-7.82%

24.468

21.853

-10.69%

-8.66%

VALLADOLID

200,064

190,960

-4.55%

-4.95%

152.496

140.692

-7.74%

-6.55%

ZAMORA

60,815

57,677

-5.16%

-7.32%

38.200

35.657

-6.66%

-5.52%

C. and LEÓN

883,445

849,970

-3.79%

-5.09%

639.846

597.629

-6.60%

-4.73%

BARCELONA

1,595,861

1,592,742

-0.20%

-1.33%

1,343.194

1,290.467

-3.93%

-2.72%

GIRONA

205,712

207,321

0.78%

1.24%

157.958

153.329

-2.93%

-0.56%

LLEIDA

128,137

128,130

-0.01%

-0.98%

90.552

87.912

-2.92%

-0.35%

TARRAGONA

232,901

232,160

-0.32%

0.72%

178.314

172.698

-3.15%

0.89%

CATALONIA

2,162,611

2,160,353

-0.10%

-0.85%

1,770.019

1,704.406

-3.71%

-2.05%

BADAJOZ

206,565

201,506

-2.45%

-1.82%

116.892

110.598

-5.38%

3.00%

CÁCERES

124,141

120,958

-2.56%

-4.19%

69.282

66.133

-4.55%

0.99%

EXTREMADURA

330,706

322,464

-2.49%

-2.72%

186.174

176.731

-5.07%

2.24%

LA CORUÑA

367,310

355,283

-3.27%

-5.40%

258.338

242.855

-5.99%

-3.93%

LUGO

110,123

105,476

-4.22%

-7.77%

71.700

67.675

-5.61%

-2.60%

OURENSE

92,165

86,947

-5.66%

-9.94%

55.455

51.422

-7.27%

-5.47%

PONTEVEDRA

178,188

174,117

-2.28%

-3.77%

123.356

117.229

-4.97%

-1.49%

VIGO

123,922

118,393

-4.46%

-6.36%

92.350

85.695

-7.21%

-6.57%

GALICIA

871,708

840,216

-3.61%

-6.00%

601.198

564.876

-6.04%

-3.83%

MADRID

2,400,592

2,355,905

-1.86%

-1.91%

2,049.168

1,955.042

-4.59%

-3.83%

MADRID

2,400,592

2,355,905

-1.86%

-1.91%

2,049.168

1,955.042

-4.59%

-3.83%

MURCIA

354,631

357,251

0.74%

1.47%

255.487

247.888

-2.97%

2.61%

CARTAGENA

101,043

101824

0.77%

1.67%

73.022

72.084

-1.28%

1.34%

MURCIA

455,674

459,075

0.75%

1.51%

328.509

319.972

-2.60%

2.32%

NAVARRE

1029

1097

6.61%

-23.87%

0.588

0.614

4.37%

-17.01%

NAVARRE

1029

1097

6.61%

-23.87%

0.588

0.614

4.37%

-17.01%

ÁLAVA

420

377

-10.24%

-46.68%

0.193

0.158

-18.18%

-53.37%

GUIPÚZCOA

517

511

-1.16%

-42.58%

0.296

0.247

-16.35%

-43.74%

VIZCAYA

1,080

935

-13.43%

-41.19%

0.628

0.478

-23.95%

-41.89%

BASQUE COUNTRY

2,017

1823

-9.62%

-42.80%

1.117

0.883

-20.94%

-44.83%

LA RIOJA

118,526

116,477

-1.73%

-1.55%

83.738

80.300

-4.11%

-0.84%

LA RIOJA

118,526

116,477

-1.73%

-1.55%

83.738

80.300

-4.11%

-0.84%

ALICANTE

528,397

506,902

-4.07%

-3.86%

335.308

309.240

-7.77%

-6.34%

CASTELLÓN

199,874

194,779

-2.55%

-1.92%

134.197

126.488

-5.74%

-2.20%

VALENCIA

837,683

820,471

-2.05%

-2.02%

590.697

554.811

-6.08%

-3.35%

VALENCIAN COMMUNITY

1,565,954

1,522,152

-2.80%

-2.63%

1,060.202

990.539

-6.57%

-4.16%

NATIONAL TOTAL

14,063,713

13,859,010

-1.46%

-1.16%

10,428.545

9,906.896

-5.00%

-2.09%