Possible errors when using cryptographic cardsSkip information index
IZEMPE CADES type error
On Windows computers with Mozilla Firefox and Java 8 a certain CADES error may occur when signing:
"Error initialising signature with private key:java.security.InvalidKeyException:Private keys must be instance of RSAPrivate(Crt)Key or have PCKS#8 encoding".
Try with Internet Explorer if this browser allows correct authentication with the Izenpe card.
In the event of persistent SSL errors such as "The page cannot be shown" (with repeated PIN requests), you can check the following:
- Windows XP:click on "Diagnose connection problems", then close the window and enter the PIN in the PIN request dialogue box.You can also press the key combination "Ctrl+F5" to refresh the page.
- Windows Vista/7:go to "Tools", "Internet Options", "Advanced" and untick "Use TLS 1.1" and "Use TLS 1.2".Just leave "Use SSL 3.0" and "Use TLS 1.0" enabled.Try the process again and, if the problem persists, use the key combination "Ctrl+F5" to refresh the page.