General questions regarding the electronic DNIElectronic DNI

The use of an electronic DNI is valid for online processes.To use it, you need certain pieces of hardware and software that can access the card's chip, and therefore access the certificates contained in it.

When accessing an option on the web page that requires an electronic certificate, the browser must request the PIN and then display the certificate store to be able to choose the corresponding one (authentication or signature).

If this does not happen, it means that the browser or the DNIe are not correctly configured.For more detailed information, consult the information available on the website of the Ministry of the Interior (Directorate General of the Police and the Civil Guard) on DNI electronic DNI.

There you will also find other ways of contact for possible queries about the DNIe:for general queries, call 900 364 463 or email sac@dnielectronico.es, and for technical queries emailoficinatecnica@dnielectronico.es.