General questions about the electronic DNI
The use of the electronic DNI is valid for telematic procedures. To use it, you need certain pieces of hardware and software that can access the card's chip, and therefore access the certificates contained in it.
When accessing an option on the web page that requires an electronic certificate, the browser must request the PIN and then display the certificate store to be able to choose the appropriate one (authentication or signature).
If this does not happen, it is because the browser or the DNIe are not correctly configured. For more detailed information, consult the information available on the website of the Ministry of the Interior (General Directorate of the Police and the Civil Guard) on electronic DNI .
In it you will also find other forms of contact for possible queries about the DNIe : for general queries, call 900 364 463 or email sac@dnielectronico.es, and for technical queries email oficinatecnica@dnielectronico.es.