Accessibility statement

The Tax Agency (hereinafter AEAT) has undertaken to make its websites accessible, in accordance with “Royal Decree 1112/2018 dated 7 September on the accessibility of websites and applications for mobile devices in the public sector”.

This accessibility statement applies to the following websites:

• AEAT web portal, made up of the following domains:

  “www.agenciatributaria.es” and "www.aeat.es".

• AEAT’s e-office, made up of the following domains:

  “sede.agenciatributaria.gob.es",

  “www.agenciatributaria.gob.es”, "www1.agenciatributaria.gob.es",

  "www2.agenciatributaria.gob.es", "www4.agenciatributaria.gob.es",

  "www5.agenciatributaria.gob.es", "www6.agenciatributaria.gob.es",

  "www7.agenciatributaria.gob.es", "www9.agenciatributaria.gob.es"

  and "www12.agenciatributaria.gob.es"　

(hereinafter jointly referred to as the “AEAT website”).

Compliance status

The AEAT website is partially compliant with “Royal Decree 1112/2018 of 7 September on the accessibility of websites and applications for mobile devices in the public sector” due to the exceptions and non-compliance with the aspects indicated below.

Non-accessible content

The content below is not accessible due to the following:

1. lack of compliance with RD 1112/2018

   • On pages in languages other than Spanish some text may appear in Spanish, without the language change being labelled correctly. These cases will be temporary, pending the final machine or human translations [requirement number 9.3.1.2 language of the parts of UNE-EN 301549:2019].
   • There may be occasional editing errors on the pages of the website.

2. unreasonable loading

   • Not applicable.

3. the content does not fall within the scope of applicable legislation

   • Some files or web forms published before 20 September 2018 may not fully meet all accessibility requirements.However, efforts have been made to ensure that most of them comply.

Drafting of this accessibility statement

This tax return was made on 31 October 2018.

The method employed to prepare the statement was a self-assessment carried out by the organisation itself.

Last statement review:18 September 2020.

Remarks and contact details

You can send messages regarding accessibility requirements (article 10.2.a) of RD 1112/2018) such as for example:

• report any possible breach of this website
• report other difficulties in accessing the content
• submit any other consultation or suggestion for improvement relating to website accessibility

By using the Form for reporting possible breaches of web accessibility requirements  or by calling 901 200 347 (alternatively, 91 75 75 777, or 934422764 for calls in Catalan).

Communications will be received and processed by the Tax Agency itself.

You can also request information that does not meet accessibility criteria in an accessible format, either because it has been excluded or because it is exempt due to a disproportionate burden;alternatively, you can file a complaint concerning a failure to satisfy accessibility requirements, using the aforementioned Form to request accessible information and file complaints concerning web accessibility

Application procedure

With this procedure you will be able to initiate a claim in order to find out and oppose the reasons for the rejection of a request for accessible information or complaint, seek the adoption of appropriate measures in the case of disagreement with the decision taken, or state the reasons why the response is considered not to comply with the requirements.

Link to the Claim procedure against the rejection of the request or complaint regarding web accessibility, which should be directed to the Unit responsible for accessibility of this Ministry, or if the claim relates to an action of this Unit, to the latter’s superior.

Optional content

AEAT accessibility policy

In compliance with the principles of accessibility and universal design, the Tax Agency works to ensure that all citizens –placing special attention on elderly people and people with some type of disability–, who interact with it through the Internet, can access the electronic information and services on equal terms, regardless of their personal circumstances, means or knowledge.In other words, that they can browse the pages of the AEAT website without having access difficulties.

Standards and regulations

The accessibility policy applied by the Tax Agency is in line with the requirements of "Royal Decree 1112/2018 of 7 September on the accessibility of websites and applications for mobile devices in the public sector”.

The pages of the AEAT website currently comply with the requirements, Level AA, of Standard UNE-301549:2019 considering the exceptions of RD 1112/2018.

Furthermore, for this website to operate properly, your browser must have the use of Javascript and of cookies enabled (See Legal notice section)

Accessibility undertaking

Despite the effort made by the Tax Agency, given the large volume of final documents (PDFs, etc.), some of the content may not meet the accessibility guidelines required.If you find any page, document or form that does not comply with the provisions , or that you could not access correctly, or if you wish to make a suggestion, please let us know by sending an email to sugerencias@correo.aeat.es or completing and sending us the following form:

Form to request accessible information and file complaints concerning web accessibility

Procedure for filing a claim against the rejection of a request or complaint concerning web accessibility

Agreement signed with the CERMI and the ONCE foundation