Accessibility statement
The State Tax Administration Agency (hereinafter AEAT) has undertaken to make its websites accessible, in accordance with “Royal Decree 1112/2018, of September 7, on the accessibility of websites and applications for mobile devices in the public sector” .
This accessibility statement applies to the following websites:
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AEAT web portal , made up of the following domains:
“www.agenciatributaria.es” and "www.aeat.es".
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Electronic headquarters of the AEAT , made up of the domains:
“sede.agenciatributaria.gob.es",
“www.agenciatributaria.gob.es”, "www1.agenciatributaria.gob.es",
"www2.agenciatributaria.gob.es", "www4.agenciatributaria.gob.es",
"www5.agenciatributaria.gob.es", "www6.agenciatributaria.gob.es",
"www7.agenciatributaria.gob.es", "www9.agenciatributaria.gob.es"
and "www12.agenciatributaria.gob.es"
(hereinafter jointly referred to as the “AEAT website”).
Compliance status
The AEAT website is partially compliant with “Royal Decree 1112/2018, of September 7, on the accessibility of websites and applications for mobile devices in the public sector” due to the exceptions and the lack of compliance with the aspects indicated below.
Inaccessible content
The content listed below is not accessible due to the following reasons:
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lack of compliance with RD 1112/2018
- On pages in languages other than Spanish, there may be texts in Spanish whose language change is not correctly tagged, because this situation is temporary until its final automatic or manual translation [requirement number 9.3.1.2 Language of the parts of UNE-EN 301549:2022].
- There may be occasional editing errors on the pages of the website.
-
unreasonable loading
- Does not apply.
-
the content does not fall within the scope of applicable legislation
- Some files or web forms published before 20 September 2018 may not fully meet all accessibility requirements. However, efforts have been made to ensure that most of them comply.
Preparation of this accessibility statement
This statement was prepared on December 20, 2023.
The statement was prepared based on a self-assessment carried out by the organisation.
Last revision of the statement: December 9, 2024
Observations and contact information
You can send messages regarding accessibility requirements (article 10.2.a) of RD 1112/2018) such as for example:
- report any potential non-compliance by this website
- transmit other access difficulties to the content
- ask any other queries or suggestions for improvement relating to the accessibility of the website
Through the Form to request accessible information and file complaints regarding web accessibility or by calling 901 200 347 (also available are 91 75 75 777 and, for assistance in Catalan, 934422764).
Communications will be received and processed by the State Tax Administration Agency itself.
You may also request information in an accessible format that does not meet accessibility requirements, either because it is excluded or because it is exempt due to a disproportionate burden; or file a complaint for non-compliance with accessibility requirements, through the aforementioned Form to request accessible information and file complaints regarding web accessibility
Applicable procedure
With this procedure you will be able to initiate a claim in order to find out and oppose the reasons for the rejection of a request for accessible information or complaint, seek the adoption of appropriate measures in the case of disagreement with the decision taken, or state the reasons why the response is considered not to comply with the requirements.
Link to Complaint procedure against the rejection of the application or complaint regarding web accessibility , which must be addressed to the Unit responsible for accessibility of this Ministry, or if the complaint is about an action of said Unit, to its hierarchical superior.
Optional content
Accessibility policy of the AEAT
In compliance with the principles of accessibility and universal design, the Tax Agency works to ensure that all citizens – with special attention to people with some type of disability and the elderly – who interact with it through the Internet can access electronic information and services on equal terms regardless of their personal circumstances, means or knowledge. In other words, that they can browse the pages of the AEAT website without having access difficulties.
Standards and regulations
The accessibility policy applied by the Tax Agency is in line with the requirements of "Royal Decree 1112/2018, of September 7, on the accessibility of websites and applications for mobile devices in the public sector" .
The pages of the AEAT website currently comply with the requirements, Level AA, of the UNE-EN 301549:2022 Standard, considering the exceptions of RD 1112/2018.
Viewing characteristics
The Tax Agency’s website is optimised for 1024 x 768 resolutions. If your screen resolution is greater, the size of the letters may be small in some cases. Notwithstanding this, the font sizes have been defined so that it is possible to increase or reduce their size using the browser options.
This website has been tested and is optimised for browsers compatible with HTML5 and versions supported by the manufacturers. Using different browsers or versions that are no longer supported by the manufacturers could give access to and enable viewing of the content of the Tax Agency's website, but does not guarantee a complete and adequate viewing or availability of documents or of other features. You can download updates and browsers on the supplier’s website for these types of programmes.
In addition, for the correct functioning of this website it is necessary that your browser has enabled the use of Javascript and the use of cookies (See section Legal notice )
Accessibility undertaking
Despite the efforts made by the Tax Agency, given the enormous quantity of final documents (PDF...) there may be some content that does not comply with the required accessibility guidelines. If you find any page, document or form that does not comply with the provisions, or which you cannot access correctly, or if you wish to make any suggestion, please let us know by sending an email to suggestions@correo.aeat.es by completing and sending the following form:
Form to request accessible information and file complaints concerning web accessibility