3.4. Assistance services

To facilitate the preparation and filing of the personal income tax return, the Tax Agency provides taxpayers with the following support services:

Rent information

The Tax Information telephone service is provided on 901 33 55 33 or 91 554 87 70, from 9 a.m. to 7 p.m., Monday to Friday.

Appointment for rent

• In-person attention at offices
• Internet at the address “http://www.agenciatributaria.es”
• App “Tax Agency”
• Filing returns by telephone: “We call you” plan

APP. MOBILE APPLICATION "TAX AGENCY " From a mobile device and by downloading the free "Tax Agency" application, available in the Google (Play Store) and Apple (App Store) markets for Android and iOS operating systems respectively, the taxpayer will have direct access to various procedures and to the Renta WEB application to generate and file their Income Tax return.

WEB Rent: “http://www.agenciatributaria.es” On the Tax Agency portal, by accessing "Renta 2020" the taxpayer can consult general information, and, by accessing the "Draft/declaration processing service (Renta WEB)", they can obtain their draft declaration, modify and/or confirm it, as well as complete and carry out the electronic submission of the self-assessment.

To access this service, an electronic certificate or electronic DNI, Cl@ve PIN or the reference number are required, which the taxpayer must previously request from the RENΨ Service or obtain through the mobile application (app) of the Tax Agency.

The Autonomous Communities and Cities with Statute of Autonomy , in exercise of their fiscal co-responsibility, collaborate with the State Tax Administration Agency in the 2020 Income Tax Campaign in the preparation of declarations, as well as in the modification and confirmation of draft declarations.