6.1. Help links

The system offers access to help from the Tax Agency at the bottom of all screens.ADI, Do you need help?.

By clicking on the icon you can access the following help services:

1. The automatic responses of the Census informant. If you need more information, you can access the chat or the INFORMA+ service, both of which are staffed by specialists from the Comprehensive Digital Administration.

2. Direct access to the chat attended by specialists from the Comprehensive Digital Administration.

3. Telephone appointment of Census.

   To request the telephone appointment:

   • When the “Need help?” pop-up window appears, select the “We’ll call you” option.

   • Please indicate the date and time you would like to be contacted. If agents are available, you can be served immediately.

An AEAT agent will contact you to provide the necessary assistance.

If you have any questions about how to complete it, you can also consult the “Practical guide for completing census form 036”