Frequently asked questions on Renta WEB
This is the help service for processing and filing the Income Tax return, which combines the advantages of the two main help services that existed previously, the simplicity of the draft and the comprehensiveness of the PADRE. The taxpayers access the Tax Agency server directly and add any detail or income, in such a manner that they can easily process their draft/return for all types of incomes.
You do not need to download a program first and you can start drawing up your return on one device and finish it on another one.
All taxpayers can use Renta WEB in Income 2016 , even those who obtain income from economic activities.
It permits simple preparation of the return for all taxpayers, because it allows the download of incomes of any nature and incorporates income not on record with the Administration.
It also allows, via the return summary, a comparison in the family unit to determine the most advantageous return option.
Depending on the source of your incomes, you will be able to obtain a draft of your tax return or your tax data, either sent to your home address or via Renta WEB.
If you obtain a return draft, you will have to examine it.
If you obtains tax data and are obliged to file a return, you must complete the return. The generation of a new draft, the modification of the previously obtained one, if necessary, as well as the preparation of the declaration can be done through the Renta WEB application.
In addition, the latest draft generated by any method (Mail or Renta WEB) and unconfirmed is placed at the taxpayer's disposal at the moment of using the Renta WEB service again, giving the option of recovering the previously generated return or starting a new process
Once the draft tax return is received, please check the personal details (dates of birth, ID numbers, addresses), the economic data and all notifications and errors on the draft by selecting the "validate" tab.
If any data is missing you must modify the previous calculations to add it. The modification is very simple. You can do it online via the Draft/Return Processing Service (Renta WEB), or if you have a helpline profile, by calling the Taxpayer Attention Office (901 200 345, Monday to Friday between 9:00 a.m. and 9:00 p.m.) (also available on 91 535 68 13), provided that the incomes are eligible for phone support. You can also make an appointment to be seen at our offices starting May 11. You can view the explanatory videos on how to modify the draft in the "Videos" icon on the home page of the 2016 Income Tax campaign.
If you are not ready to file your draft yet, the Renta WEB service allows you to save the modifications you make and later you can access from any computer either a "New tax return" without the modifications made, or "Continue" with the tax return where the modifications were made.
You can obtain more information by consulting the section of this Help “Frequently asked questions about the draft”, in particular the questions What should be reviewed in the draft?, What if data is missing in the draft? and Draft Modification.
If you agree with the draft shown or received, you can confirm this and file your Personal Income Tax return, by selecting the option "file tax return".
If the Tax Agency has made your tax data available to you, and you are required to file a tax return, you can do so yourself in the Draft/Return Processing Service (Renta WEB) of the Tax Agency's electronic headquarters www.sede.agenciatributaria.gob.es. First of all, you will have to identify yourself before the AEAT: with certificate or electronic DNI, Cl@vePIN or reference. Among the available services, select Renta WEB Service and by providing the missing data, either by answering questions or adding the necessary additional data, you will be able to obtain the summary of results and from there submit it.
You can also, as long as you meet the required requirements, call the Taxpayer Service Office (Monday to Friday from 9 a.m. to 9 p.m.), 901 200 345, or make an appointment to be assisted in our offices from May 11. To do so, you will need to make an appointment in advance, online or by calling 901 22 33 44 or 91 553 00 71 (Monday to Friday from 9 a.m. to 7 p.m.), from May 4 to June 29.
If you are part of a family unit and have obtained an individual draft and want to know which is the most favourable tax option, you can check it yourself at the Tax Agency's 2016 Income Tax Portal's Draft/Return Processing Service on the Internet sede.agenciatributaria.gob.es , including your spouse's NIF and reference or cl@ve PIN or by calling the Taxpayer Service Office (Monday to Friday from 9 a.m. to 9 p.m.), 901 200 345, you can also make an appointment to be assisted at the Tax Agency offices from 11 May. To do so, you will need to make an appointment online or by calling 901 22 33 44 (Monday to Friday from 9 a.m. to 7 p.m.), from May 4 to June 29.
Both electronically and through other means, from April 5 to June 30, 2017, both inclusive.
- Online , by entering "Renta 2016", in the Renta WEB icon (Draft/declaration processing service). You can do this with your NIF and the reference number provided by the Tax Agency, with Cl@ve PIN or with a certificate or electronic DNI. In the case of joint declarations made by both spouses, it will also be necessary to communicate the NIF and the reference number or PIN code of the spouse.
- By phone , for taxpayers with a telephone processing profile, on 901 200 345 (Monday to Friday from 9 a.m. to 9 p.m.) where the taxpayer must provide, among other information, their Tax Identification Number (NIF) and reference number.
- At any office located in Spanish territory of the credit institution that acts as a collaborator in the collection management in which you wish to receive the refund amount, presenting the printed draft.
- At ATMs, online banking, telephone banking or through any other non-face-to-face banking system of those credit institutions collaborating in collection management that have established this, in which you wish to receive the refund amount under the corresponding security protocol.
- At any office of the Tax Agency, as well as at the offices authorized by the Autonomous Communities, cities with Statute of Autonomy and Local Entities for the confirmation of the draft declaration and its immediate electronic transmission, presenting the printed draft.
In-person campaign for filing tax returns by appointment , in offices of the Tax Agency and other administrations that collaborate in the preparation of tax returns, from May 11 to June 26, 2017.
NOTIFICATION: If the draft is to be returned and the return is waived , the draft can only be confirmed online, by telephone or at the offices of the Tax Agency.
Both electronically and through other means, from April 5 to June 30, 2017, both inclusive.
- Online , by entering "Renta 2016", in Renta WEB (Draft/declaration processing service). You can do this with your NIF and the reference number provided by the Tax Agency, with Cl@ve PIN or with a certificate or electronic DNI. In the case of joint declarations made by both spouses, it will also be necessary to communicate the NIF and the reference number or PIN code of the spouse.
- At the offices of the credit institutions that act as collaborators in the collection management (Banks, Savings Banks or Credit Cooperatives) located in Spanish territory, presenting the printed draft with the result to be paid without direct debit.
- At ATMs, online banking, telephone banking or through any other non-face-to-face banking system of those credit institutions collaborating in collection management that have established this, in which you wish to receive the refund amount under the corresponding security protocol.
When the taxpayer opts for direct debit :
- By Internet , through the Electronic Office of the State Tax Administration Agency, accessing the "Draft/declaration processing service (Renta WEB)", from the Income Services.
In cases of joint declaration made by both spouses, it will also be necessary to communicate the NIF as well as the reference number of the spouse.
- Through phone , by calling the number 901 200 345. The taxpayer must communicate, among other data, his Tax Identification Number (NIF), the reference number, and the International Bank Account Code (IBAN) in which he wishes to make the aforementioned direct debit.
In cases of joint declaration made by both spouses, it will also be necessary to communicate the NIF and reference number of the spouse.
- In-person campaign for filing tax returns by appointment , in offices of the Tax Agency and other administrations that collaborate in the preparation of tax returns, from May 11 to June 26, 2017 .
NOTIFICATION: If the first payment of the declaration is direct debited from an account, the deadline for submission will end on June 26, 2017; If you choose to pay the second installment by direct debit, confirmation and submission may be made until June 30, 2017.
In Income Tax 2016, declarations are prepared only using the Renta WEB service available on the Internet. After accessing the service, it can be seen that it is like the previous PADRE program, even simpler since many of the data available to the AEAT will be incorporated, and others can be modified or included.
WITH BANK DOMICILIATION OF INCOME
- Electronically (with reference number, Cl@vePIN or certificate or electronic ID):
From April 5th to June 26th, 2017
- By other means ( in-person campaign for preparing tax returns by appointment , in offices of the Tax Agency and other administrations that collaborate in the preparation of tax returns):
From May 11 to June 26, 2017
WITHOUT BANK DOMICILIATION OF INCOME
-
Submission electronically (with reference number, Cl@vePIN or certificate or electronic ID):
From April 5th to June 30th, 2017
The taxpayer may obtain the Full Reference Number (NRC) from the collaborating entity directly, or at its offices. In this case, you must first make the payment (debited from an account or in cash) at a financial institution and obtain the NRC (Full Reference Number). The financial institution will charge the amount indicated to your account and then provide you with the NRC, which is a number that proves you have paid the tax.
Also through the electronic banking services that they provide to their clients, by any of the following means:
- By electronic means , using a recognized electronic certificate issued in accordance with the conditions established by Law 59/2003, of December 19, on Electronic Signatures, which is admissible by the State Tax Administration Agency according to the regulations in force at all times.
- Or also by electronic means , through the use of the signature system with access code in a previous registration as a user (Cl@ve PIN) , used by the State Tax Administration Agency to facilitate the electronic identification of those taxpayers and persons who request it on the occasion of the payment of their debts to the collaborating entities.
The self-assessment will then be submitted, by stating the Tax Identification Number (NIF) of the declarant, the NIF of the spouse in the case of a joint declaration, and the Complete Reference Number (NRC).
-
Presentation at any office of authorized collaborating entities (Banks, Savings Banks or Credit Cooperatives), located in Spanish territory, in which the taxpayer has an account.
From April 5 to June 30, 2017. If the payment is not domiciled, the deadline is the same regardless of the submission method .
Place for presentation
- By electronically, with reference number, Cl@ve PIN, certificate or electronic DNI.
- By other means :
- Personal delivery at the offices of the Tax Agency or at the offices of the Autonomous Communities that have an agreement with the Tax Agency to implement tax one-stop shop systems.
- By certified mail addressed to the Delegation or Administration of the declarant's tax domicile.
- In the offices authorised by the Autonomous Communities and other administrations for the preparation of declarations through the assistance programme developed by the Tax Agency.
- At any office of authorized collaborating entity (Banks, Savings Banks or Credit Cooperatives), located in Spanish territory where the taxpayer has an account. Presentation at the offices of Collaborating Entities is not valid in the case of waiver of the refund.
Filing period
-
By electronic means, by certified mail and at offices of collaborating entities:
-
By in person for printed drafts, at the offices of the Tax Agency and other administrations that collaborate in the preparation of declarations by appointment:
from April 5 to June 30, 2017.
-
In person at the offices of the Tax Agency and other administrations that collaborate in the preparation of declarations by appointment:
from May 11 to June 30, 2017 .
-
Negative statements are those that do not result in entering or returning . It is important to correctly qualify the type of declaration, because it influences the places or ways for filing it.
Negative returns are submitted by the means and within the same time periods as returns to be returned, with exception that they cannot be submitted to financial institutions.