Evolution of the opinion on the Tax Agency's civil servants (2004-2011)
| Average variation (scale 1 - 7) | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 |
|---|---|---|---|---|---|---|---|---|
| Impartiality | 4.6 | 4.6 | 4.7 | 4.9 | 4.7 | 4.6 | 4.6 | 4.7 |
| Technical training | 5.0 | 5.0 | 4.9 | 5.0 | 4.9 | 4.8 | 5.0 | 5.1 |
| Appropriate treatment | 4.7 | 4.7 | 4.7 | 5.0 | 4.8 | 5.0 | 5.0 | 5.1 |
| Concern about problems of the taxpayer |
3.7 | 3.9 | 3.7 | 4.2 | 4.0 | 3.8 | 3.9 | 4.0 |