Complaints and suggestions (comparison 2011-2012)
| BREAKDOWN BY AREAS | TOTAL 2011 | TOTAL 2012 | VARIATION (%) | ||
|---|---|---|---|---|---|
| TOTAL | % O/Total | TOTAL | % O/Total | 2011-2012 | |
| Information and Assistance | 4,857 | 62.60 | 4,562 | 64.39 | -6.07 |
| Length of time for processing and implementing resolutions | 944 | 12.16 | 721 | 10.17 | -23.62 |
| Application of regulations | 94 | 1.21 | 235 | 3.32 | 150.00 |
| Management procedures | 1,107 | 14.26 | 954 | 13.46 | -13.82 |
| Audit procedures | 28 | 0.36 | 27 | 0.38 | -.3.57 |
| Tax collection procedures | 546 | 7.03 | 511 | 7.21 | -6.41 |
| Other issues | 183 | 2.36 | 76 | 1.07 | -58.47 |
| TOTAL | 7,759 | 100 | 7,086 | 100 | -8.67 |