Complaints and suggestions (comparison 2012-2013)

Information and Assistance

4,562

64.39

5,042

60.74

10.52

Length of time for processing and implementing resolutions

721

10.17

925

11.14

28.29

Application of regulations

235

3.32

735

8.85

212.77

Management procedures

954

13.46

933

11.24

-2.20

Audit procedures

27

0.38

14

0.17

-48.15

Tax collection procedures

511

7.21

513

6.18

0.39

Other issues

76

1.07

139

1.67

82.89

TOTAL

7,086

100

8,301

100

17.15