Table 12. Suggestions and complaints. Comparison 2013-2014
| COMPLAINTS AND SUGGESTIONS (COMPARISON 2013 - 2014) | |||||
|---|---|---|---|---|---|
| BREAKDOWN BY AREAS | TOTAL 2013 | TOTAL 2014* | VARIATION (%) | ||
| TOTAL | % of Total | TOTAL | % of Total | 2014-2013 | |
| Information and Assistance | 5,040 | 60.74 | 5,860 | 47.84 | 16.27 |
| Length of time for processing and implementing resolutions | 923 | 11.12 | 830 | 6.78 | -10.08 |
| Application of regulations | 735 | 8.86 | 3,454 | 28.20 | 369.93 |
| Management procedures | 935 | 11.27 | 1,379 | 11.26 | 47.49 |
| Audit procedures | 14 | 0.17 | 30 | 0.24 | 114.29 |
| Tax collection procedures | 515 | 6.21 | 635 | 5.18 | 23.30 |
| Other issues | 135 | 1.63 | 60 | 0.49 | -55.56 |
| TOTAL | 8,297 | 100 | 12,248 | 100 | 47.62 |
*Provisional data, pending definitive approval by the Plenary Session of the Board