2.4. Electronic Tax Agency

Since its creation, the Tax Agency has been a pioneer in the field of the electronic administration, and the intensive use of new information and communication technologies has been a constant, which has led to it today being an authentic “electronic Tax Agency”. During 2015, the Tax Agency has continued to devote efforts to improving the services it provides electronically.

To achieve this, the Tax Agency has, among other resources, both an informative Internet portal, and an Electronic Office for carrying out online procedures.

The E-Office has special conditions of identification, security and responsibility, responding for integrity, veracity and authenticity of the information and services relating to the Tax Agency itself to those which can be accessed. Not only does it allow the interested parties to consult online the status of processing of procedures and to obtain a copy of the documents via the section “My Files,” but it also offers the possibility of carrying out almost all the procedural formalities, which include, among others, access to the electronic register, an inventory of all the procedures, services and formalities which can be carries out online, such as filing tax returns and self-assessments, applications, replies or communications, to submit documents and justifying documents, to make payments, to request and download tax certificates, etc.

The electronic service channel has become the most frequently used channel for dealing with taxpayers and, given its strategic importance, the Tax Agency permanently evaluates the electronic services in order to undertake continuous improvements according to taxpayer's needs and demands. To optimise users' experience, initiatives are undertaken aimed at simplifying the use of technology and facilitating the processing of all procedures through the creation of advanced services.

A clear example of taxpayers' use of new technologies in dealing with the Tax Agency is the number of visits to the Tax Agency's websites, which in 2015 reached the figure of 1,527,421,540, including visits to the intermediate pages of the Agency's applications.

On the other hand, in section 4.3. of this Report describes the services provided online.