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Annual Report 2015

Table 11. Suggestions and complaints. Comparison 2014-2015

BREAKDOWN BY AREAS

TOTAL 2014

TOTAL 2015*

VARIATION

(%)

TOTAL

%

/Total

TOTAL

%

/Total

2015-2014

Information and Assistance

5,860

47.84

7,626

69.95

30.14

Length of time for processing and implementing resolutions

830

6.78

988

9.06

19.04

Application of regulations

3,454

28.20

350

3.21

-89.87

Management procedures

1,420

11.59

1,198

10.99

-15.63

Audit procedures

30

0.24

28

0.26

-6.67

Tax collection procedures

654

5.34

712

6.53

8.87

TOTAL

12,248

100

10,902

100

-10.99

*Provisional data, pending definitive approval by the Plenary Session of the Council.