Table 11. Suggestions and complaints. Comparison 2015 - 2016
|
BREAKDOWN BY AREAS |
TOTAL 2015 |
TOTAL 2016* |
VARIATION (%) | ||
|---|---|---|---|---|---|
|
TOTAL |
% /Total |
TOTAL |
% /Total |
2016-2015 | |
|
Information and Assistance |
7,615 |
69.96 |
8,331 |
67.67 |
9.40 |
|
Length of time for processing and implementing resolutions |
984 |
9.04 |
1,342 |
10.90 |
36.38 |
|
Application of regulations |
348 |
3.20 |
245 |
1.99 |
-29.60 |
|
Management procedures |
1,198 |
11.01 |
1,343 |
10.91 |
12.10 |
|
Audit procedures |
28 |
0.26 |
20 |
0.16 |
-28.57 |
|
Tax collection procedures |
712 |
6.54 |
1,030 |
8.37 |
44.66 |
|
TOTAL |
10,885 |
100 |
12,311 |
100 |
13.10 |
*Provisional data, pending definitive approval by the Plenary Session of the Council.