4.1.5. Assistance plan for people with disabilities

Since 2004, the Tax Agency has signed a collaboration agreement with the Spanish Committee of Representatives of People with Disabilities (CERMI) and with the ONCE Foundation. Under this agreement, the Tax Agency approves an Annual Assistance Plan for People with Disabilities in agreement with these bodies. This plan includes information and assistance actions, accessibility on the website and in the offices, training actions aimed at sensitizing Tax Agency officials with the needs of this group, etc. During 2020, practically all , all of the forecasts included in the Annual Plan.

Furthermore, in 2020, the demand for statistical information from the Associations that signed the Agreement has continued to be met, with the statistical publication referring to the 2019 Personal Income Tax data for all people with disabilities . The Tax Agency's commitment in relation to this group is to maintain this publication in future periods, increasing the series of statistical publications based on taxes that are accessible on the Tax Agency's website.

In Table nº 29. Accessibility to Tax Agency buildings (Annex) New window shows the situation during fiscal year 2020.

Accessibility reaches 99.2 percent of the buildings (92.4 percent at the main entrance, plus 6.8 percent at the alternative entrance). Buildings with adapted toilets represent 78 percent of the total. With regard to lifts, it is important to clarify that there are buildings, essentially Administrations, that have only one storey and in which no lift is therefore required.