4.4.4. Notifications through the Printing and Envelope Center

Article 21 of Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations establishes the obligation to notify the express resolution of all procedures, for which the Tax Agency has the Printing and Enveloping Center, CIE, through which it produces its notifications and communications, guaranteeing the confidentiality of the data, equal treatment and the secure sending of all of them.

Through the CIE, and as a consequence of the administrative acts issued within the scope of its powers, the Tax Agency sends taxpayers letters in paper format, almost all of which are addressed to individuals, since communication with legal entities is preferably carried out by electronic means with electronic signature.

Paper submission via the CIE is the main system for sending information to the Tax Agency. Distributed throughout 2020 through the CIE, 17,852,415 notifications with acknowledgment of receipt and 10,861,791 communications have been sent to the Tax Agency, of which 5,245,758 correspond to responses to requests from citizens in relation to the Cl@ve system that facilitates telematic access to all offices of the General State Administration (Tax Agency, Social Security, SEPE, Cadastre, Traffic, ...).

The paper and envelopes used always come from controlled sources that promote sustainable forest management and actively help protect rural areas.

As a result of the agreements signed by different bodies of the General State Administration and the Tax Agency, the CIE prepares and sends, in addition to its own letters, notifications and communications issued by other administrative bodies of the General State Administration that have required collaboration in order to achieve better use of the administration's resources. Thus, in 2020, agreements were signed to the Framework Agreement for Collaboration with the General Secretariat for Digital Administration for the shared use of the notification and communications management service to the agencies and entities of the General State Administration with the General Intervention of the State Administration, the Ministry of Consumption, the Central Economic Administrative Court, the Ministry of the Interior, the Ministry of Defense, the Port Authorities of the Balearic Islands and Huelva, and the National Commissioner of the Tobacco Market.

As a result of these adhesions and agreements previously signed with the General Directorate of Personnel Costs and Public Pensions, IMSERSO and others, 3,171,372 notifications and communications have been sent from the CIE.