4. MAIN PERFORMANCES 2021
The fundamental mission of the Tax Agency must be to promote voluntary compliance with tax obligations. It performs two lines of action to achieve this: On the one hand, fraud prevention through the provision of information and assistance services to taxpayers to facilitate and minimise indirect costs associated with compliance with tax obligations, together with the development of other preventive actions; and, on the other hand, the detection, regularization and, where appropriate, sanctioning of tax non-compliance through control actions. Both lines of action define the basic areas of their strategy, on which their main actions in 2021 have pivoted, in line with the actions already carried out in 2020, and which are based on the design of the strategic priorities for the period 2020-2023, in which greater relevance is given to the set and typology of actions carried out by the Tax Agency, without paying exclusive attention to the results obtained in them. These priorities have been included in the document of the Strategic Plan of the Tax Agency 2020-2023, and in the Addendum to it approved in 2021.