The Tax Agency obtains the Citizenship Award for the "New functionality of the AEAT APP: pay, defer and consult"
By Order HFP/851/2023, of July 14, which grants the Awards for Quality and Innovation in Public Management, XVI edition, the Citizenship Award has been granted to the State Tax Administration Agency, for the practice "New functionality of the AEAT app: pay, defer and consult" (BOE July 24, 2023).
This new functionality makes the deferral request, consultation and payment of debts more agile, without time limitations, so that taxpayers can save time and travel when carrying out the most common procedures in the collection field. As an example, each year more than 233,000 individuals request payment deferrals at a time other than the presentation of the corresponding declaration, of which around 42% go to the offices to do so.
With this improvement, which also benefits those who choose to carry out the procedures through the Agency's website (sede.agenciatributaria.gob.es), the user can request total or partial deferrals, check the status of their debts and obtain a certificate of being up to date if you had debts and make the corresponding payments, all almost instantly, with the consequent reduction of indirect costs.
Navigation has been designed to be comfortable and intuitive, while offering content in a concrete and simple way.
Various help documentation has also been prepared (use guides and additional information on each of the options that appear during navigation in the "APP", as well as various explanatory videos) that are easy to read for all taxpayer profiles.
This improvement of the "APP" is added to other projects to expand complementary services to face-to-face assistance that have been launched in recent times, in the case of Comprehensive Digital Administrations (ADI), virtual assistance tools and services reinforced telephones.
Informative videos of the award-winning functionality are available at the following links on the Agency's website:
APP "Tax Agency": View a demo of all navigations in the Pay, Defer and Consult APP (long version)