By Order HFP/851/2023, of July 14, by which the Awards for Quality and Innovation in Public Management, XVI edition, are granted, the Citizenship Award has been awarded to the State Agency for Tax Administration, for the practice "New functionality of the AEAT app: pay, defer and consult" (BOE 24-July-2023).

This new feature makes it easier to request deferrals, consult and pay debts, without time restrictions, so that taxpayers can save time and travel when carrying out the most common procedures in the tax collection field. For example, every year more than 233,000 individuals request deferred payments at a time other than when filing the corresponding declaration, of which around 42% go to the offices to do so.

With this improvement, which also benefits those who choose to carry out the procedures through the Agency's website (sede.agenciatributaria.gob.es), the user can request total or partial deferrals, check the status of their debts and obtain a certificate of being up to date if they had debts and make the corresponding payments, all almost instantly, with the consequent reduction of indirect costs.

Navigation has been designed to be comfortable and intuitive, while offering content in a concrete and simple manner.

Various help documents have also been prepared (user guides and additional information on each of the options that appear while browsing the "APP", as well as various explanatory videos) that are easy to read for all types of taxpayers.

This improvement of the "APP" is added to other projects to expand complementary services to face-to-face assistance that have been launched in recent times, such as the Comprehensive Digital Administrations (ADI), virtual assistance tools and reinforced telephone services.

Videos explaining the awarded functionality are available on the Agency's website at the following links:

APP "Tax Agency": View the basic payment navigation with a request for a certificate of being up to date in the APP to pay, defer and consult (short version)

APP "Tax Agency": View a demo of all navigations in the APP pay, defer and consult (long version)