On November 22 and 23, the Clear Tax Communication conferences were held in Barcelona. An interdisciplinary approach .

The event was organized jointly by the University of Barcelona-Barcelona Provincial Council (UB-DIBA) Chair of Clear Communication Applied to Public Administrations and the research project “The right to understand tax communication. Analysis and clarification of the discourse used in collection procedures”, in which the Collection Department participates in collaboration with the Institute of Fiscal Studies and researchers from various national and international universities.

The Director of the Collection Department, Virginia Muñoz , participated in the conference in a round table on “Simplification of procedures in the payment of taxes”, in which she had the opportunity to detail the means and channels developed by the Tax Agency to simplify the payment of debts.

The Deputy Director General of Executive Collection, Iván Mesón , who is also a member of the research project, also participated in a round table that recounted “The clarification process of the enforcement order”, document from which a textual corpus of tax actions has been built that has been analyzed with quantitative and qualitative techniques.

In another round table, related to “Problems and solutions in tax collection procedures”, the State Treasury inspector, Pablo Grande participated, as a member of the research project, in which had the opportunity to explain various strategies deployed by the Tax Agency to improve the efficiency and understanding of tax collection actions by taxpayers.

The purpose of the conference, clear tax communication, also constitutes a commitment of the Tax Agency, included in its 2020-2023 Strategic Plan, and which has recently been implemented by modifying up to eight taxpayer communication and notification models that use different areas. of the Agency in its most common documents. These revisions, which will be implemented gradually in the coming months, reach more than 3.7 million documents per year.

Among the modifications carried out in the Agency's documents, the new summary of content stands out. The first page of the revised communications and notifications now includes a new informative summary with the basic information of each document: what the citizen receives, why they receive it, what they should do after receiving it and where they can get help and resolve their doubts.