The Tax Agency has set as one of its essential objectives to achieve an improvement in the tax behaviour of taxpayers by providing assistance in compliance. In this assistance work, the IRPF campaign takes on particular relevance at this time of year.

Gone are the days when campaigns consisted of data collection in the office, recording it 'by hand' by IT staff and printing it on paper for later presentation. Gone are the days of envelopes with a window, paper printouts, and the famous labels… Even the PADRE program seems far away. The new digital era could not be alien to the Income Tax campaign and, today, the Tax Agency deploys its assistance to taxpayers by combining telematic and telephone tools, maintaining face-to-face assistance for those who still need it.

Reviewing the means and channels currently used by the Tax Agency, we find the following:

The most commonly used by taxpayers is the Internet through the Renta WEB service ( SRW ), available on the electronic headquarters of the Tax Agency, arising from the merger of the draft and the PADRE program and which combines ease of use with the integration of tools.

The Tax Agency also offers taxpayers a telephone support service through the 'Le Llamamos' (PLL) Plan, set up as a telephone assistance system both for completing the declaration and for filing it. The PLL is safe in operation, easy to use and ensures the same quality of assistance as in-person assistance because the operators who assist you are the same employees of the Tax Agency who provide their services in the offices. Appointment information: PLL.

For use on smart mobile devices ( smartphones and tablets), the Tax Agency has an app available that allows you to carry out the most common procedures related to filing the personal income tax return, including filing with a single click. Download app .

For those citizens with difficulties accessing the Internet or telephone information, the Tax Agency will continue to provide traditional in-person assistance on the tax platforms enabled for this purpose starting June 1. Appointment information: CR21.

This configuration of the Income Tax campaign by the Tax Agency allows the fulfillment of a triple objective: minimise the costs of filing the declaration, make the procedures as easy as possible and eliminate inequalities in access to quality information to correctly complete the personal income tax declaration.

The recently launched campaign has a similar schedule to last year and with obvious improvements in the assistance tools available to citizens.

On this last point, it is worth noting that, in addition to the information provided in person by the Tax Agency employees through the PLL or face-to-face assistance, the Tax Agency has tools available that are accessible through the electronic headquarters that answer the most common questions of taxpayers, in a sort of frequently asked questions (FAQ) that are easy to consult and provide an immediate response: income reporters.

The income tax advisor offers information on the most general aspects to take into account when filing your income tax return: thirteen blocks of information that allow, in addition to online consultation , the downloading of the consulted information in PDF format. Access: Income Informer .

The income informant for economic activities offers information on how to determine the performance of an economic activity, on the tax obligations for personal income tax purposes for those who carry out an activity and also resolves the doubts that usually arise when completing the income tax return. Access: Income Informer for AAEE .

If the taxpayer's queries are not resolved by accessing the income information services, the service allows access to a chat attended by specialists from the ADI (Comprehensive Digital Administration of the Tax Agency) where personalized and more detailed information can be obtained. The chat service is available from 9:00 a.m. to 7:00 p.m. Monday to Friday.

The use of new technologies in the SRW reaches its most innovative point in the use of artificial intelligence techniques to display personalized messages that inform the taxpayer of possible errors in completing the declaration. These messages are merely informative and are only displayed when the data being entered in the declaration by the taxpayer differs from that already available to the Tax Agency (generally due to declarations from third parties); It is easy to guess that the ultimate purpose of these messages is to avoid errors and make subsequent procedures for verifying or checking such discrepancies unnecessary.

All of this with the commitment of the Tax Agency to assist the taxpayer.