As in any organization that has more than 26,000 employees, in the Tax Agency the Human Resources Department constitutes a fundamental piece in its machinery and operation, since all its functions can be condensed into a single one: provide each unit of the organization with the necessary personnel, in quantity and quality, so that they can carry out the functions entrusted to them; as well as having that staff committed, motivated and prepared to carry out their work with the greatest effectiveness at all times.

To fulfill this task, the task of direction, control and coordination that it exercises over the rest of the Departments, Services and Delegations as guarantor of the structure of positions that is reflected in the List of Jobs, and its mobility through modifications, is essential. in said structure and the replacement of personnel through the Public Employment Offer.

Its transversal nature provides the necessary global vision of the entire organization and empowers it to be responsible for the balance in the mobilities that arise between areas and territories, weighing the needs of each in resolving the corresponding processes.

In terms of knowledge management, as head of the Training Committee and the Virtual Classroom, he is responsible for detecting the training needs of the staff and coordinating the rest of the Tax Agency for the provision of the necessary content in this training work.

It does all this in continuous communication and negotiation with the different union organizations, as legitimate representatives of the workers, who through this constant flow of information send them the possible problems and/or conflicts that may arise from any decisions that are made. in all areas of the organization.

Within these negotiation processes, his role as responsible for incentive policies, selection of new personnel and development of social action tasks is also included, which benefit all the staff of the Tax Agency, as well as the occupational risk prevention policies that have proven so important in the hard times of the pandemic.

To improve the effectiveness of all these Human Resources policies, tools and means are available to detect risks and resolve conflicts and resources that may arise from their decisions, all of them aimed at maximizing the efficiency of the available workforce at all times. .

Finally, it should be highlighted that the Tax Agency's Strategic Plan 2020-2023 includes, in the field of Human Resources, a staff recovery process to bring it closer to the level that has been common throughout its history, in which almost always It has had more than 27,000 employees, reaching maximums of around 28,000. Furthermore, the improvement of the selective processes for incorporating personnel, the improvement of the professional development conditions of public employees and the adaptation of the workforce to the needs of the Tax Agency are also strategic priorities of the Tax Agency.

For all these reasons, as in any large organization, the Human Resources area is transcendental, becoming essential for achieving the objectives within the framework of a leading public service at a national and international level, facing the challenges presented by the new social scenarios, addressing decisive work in the development of the teleworking model, the administrative career or the selection processes, which allow the Tax Agency to remain a modern and reference body in the Spanish public Administration, always at the service of everyone the citizens.

Madrid, May 2022