It has been granted by the State Agency for the Evaluation of Public Policies and Quality of Services, dependent on the Ministry of the Presidency

The State Agency for the Evaluation of Public Policies and Quality of Services, under the Ministry of the Presidency has granted the Tax Agency the “Citizenship Award for Good Practices in Public Services 2008", one of the 2008 Public Management Quality and Innovation Awards, for the draft Income Tax return.

The ceremony was held today at 1 pm at the conference hall at the National Institute of Public Administrations, chaired by Mercedes Elvira Palacio de Tascón, Secretary of State for the Civil Service, María Luisa Carcedo Roces, President of the State Agency for the Evaluation of Public Policies and Quality of Services and Juan Luis Martín Cuesta, Chairman of the Executive Committee at the Ibero-American Quality Management Foundation. Fernando Díaz Yubero, Director of the Department of Institutional Organisation, Planning and Relations at the Tax Agency, collected the prize, at the seventh edition of these awards.

The 'Citizenship Award for Good Practices in Public Services" intends to recognise practices with a significant social name on citizenship. Specifically, the draft has been acknowledged for the strength of multichannel information used, the magnitude of its impact on citizens, the improvement over time that has been seen and the contribution to the comfort of citizens in compliance with their tax obligations.

The draft Personal Income Tax return is a help service as part of which taxpayers are provided with all the relevant information held by the Tax Agency in its databases for the purposes of preparing a Personal Income Tax return. The data used is the data available in the information system on the personal and family circumstances of the taxpayer and the information provided by third parties in informative tax returns.

Between 2003 and 2008, more than 45 million drafts have been completed. It represents the culmination of a strategy to provide citizens with a help service in the fulfilment of their tax obligations. Furthermore, this project involves all the Departments at the Tax Agency, along with other public bodies and society through authorised and economic agents.

According to the Tax Agency, 95 per cent of the taxpayers who receive the draft confirmed their intention to continue receiving it in the future. And 90 percent would recommend it to other taxpayers. The average rating of the draft by taxpayers is 8 out of 10.