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At the end of the year, the Tax Agency has returned more than 10.4 billion euros to 14 million taxpayers

2019 Income Campaign

  • 97% of the requested refunds have been made and more than 93% of the amounts claimed have already been paid to taxpayers
  • Of the declarations presented last campaign, the 1,155,000 made with the personalized telephone preparation service ('Le Llamamos') stand out, which multiplied its capacity by almost six times in the context marked by health circumstances
  • The strong increase registered in presentations through the Agency's website and its mobile application raised the number of online declarations to represent 93% of the total 

January 4, 2021 .- The Tax Agency has already returned 10,428 million euros to 14,063,000 taxpayers of the Personal Income Tax corresponding to 2019 (IRPF 2019), from such that, as of December 30, 97.2% of the number of refunds requested have been made and 93.2% of the corresponding requested amounts have been paid.

At the end of the year, the refunds paid and amounts paid are in line with the evolution of taxpayer requests in year-on-year terms. In number they grew by 0.3% (-0.12% in requests) and the amount paid increased by over 3%, as did the amounts requested.

In accordance with what was initially planned, the Agency received a greater number of declarations last campaign than the previous year, exceeding the figure of 21,122,000 at the end of the year, 2% more. Declarations with a refund request totaled 14,472,000, 68.5% of the total, while those with results to be entered totaled 5,641,000.

In the context of the health emergency caused by the pandemic, online presentations grew to 93%, compared to 88% the previous year. Regarding these non-personalized presentation methods, in addition to the web as the main telematic channel (19.28 million declarations, 6.9% more), taxpayers also increased the use of the Agency's mobile application, with 365,000 statements, 25.8% more than last year.

A campaign adapted to health circumstances

The first part of the campaign was characterized by a very important acceleration in online presentations, with a 27% increase in declarations presented from the beginning until May 7, when the 'We Call You' plan was launched. telephone preparation of statements. By then, more than a third of all campaign statements had already been submitted.

From that moment on, the Agency turned the personalized attention structure into this telephone plan, multiplying its capacity by almost six times to cover the needs of taxpayers without having to wait for the health situation to allow the offices to reopen. and with the aim of being the main route of personalized attention. This approach led to the preparation of 1,155,000 declarations by telephone in less than two months, compared to 239,000 the previous year, when the service operated throughout the campaign.

This combination of acceleration of online presentations in the first section of the campaign and the strong push of the 'Le Llamamos' plan made it easier to arrive with a significant positive margin of presentations at the time when health circumstances already allowed attention to begin in offices. With half the time and half the space than in a conventional in-person campaign to guarantee safety distances and entry and exit flows with the necessary preventive health measures, 319,000 declarations were presented in offices, compared to nearly 2,100. 000 from the previous year.

In this way, in-person attention became a complement to personalized attention by telephone, for which a large number of taxpayers opted to avoid traveling in the special context in which the campaign was developed. 

IRPF 2019 (Data as of December 30)

Concept

Personal income tax 2018

Personal income tax 2019

% 2019/2018

NAVIGATION RENTA WEB

(nº. of taxpayers)

18,143,582

18,773,125

3.47%

Declarations presented

20,694,235

21,122,478

2.07%

Tax returns with taxes owed

5,349,964

5,641,057

5.44%

Amount (million €)

11,996,859

12,725.686

6.08%

Tax returns with application for refund

14,489,554

14,472,760

-0.12%

Amount (million €)

10,846,310

11,190.149

3.17%

Refunds Paid

14,020,983

14,063,713

0.30%

Amount (million €)

10,118,818

10,428.545

3.06%

The sum of the tax returns to pay and refunds does not match the returns filed because negative returns and returns waiving refund were not included.

Declarations presented

PROVINCIAL

OFFICES

Total, tax returns filed

Personal income tax 2018

Total, tax returns filed

Personal income tax 2019

% Variation

Presented 2019/2018

ALMERÍA

314,211

328,830

4.65%

CÁDIZ

372,705

387,342

3.93%

CÓRDOBA

348,209

354,854

1.91%

GRANADA

396,012

408,675

3.20%

HUELVA

230,840

241,601

4.66%

JAÉN

298,708

302,379

1.23%

MÁLAGA

675,237

704,758

4.37%

SEVILLA

785,833

819,104

4.23%

JEREZ

109,599

114,364

4.35%

CEUTA

30,932

30,585

-1.12%

MELILLA

30,864

31,458

1.92%

ANDALUSIA

3,593,150

3,723,950

3.64%

HUESCA

115,137

116,520

1.20%

TERUEL

70,815

71,243

0.60%

ZARAGOZA

521,759

525,931

0.80%

ARAGÓN

707,711

713,694

0.85%

OVIEDO

340,283

340,828

0.16%

GIJÓN

177,744

180,282

1.43%

ASTURIAS

518,027

521,110

0.60%

BALEARIC ISLANDS

537,918

551,603

2.54%

BALEARIC ISLANDS

537,918

551,603

2.54%

LAS PALMAS

468,471

485,259

3.58%

STA. CRUZ DE TENERIFE

423.109

439,473

3.87%

CANARY ISLANDS

891,580

924,732

3.72%

CANTABRIA

286,877

289,795

1.02%

CANTABRIA

286,877

289,795

1.02%

ALBACETE

184,853

185,967

0.60%

CIUDAD REAL

219,560

221,261

0.77%

CUENCA

94,050

94,364

0.33%

GUADALAJARA

125,948

130,780

3.84%

TOLEDO

312,081

320,428

2.67%

CASTILLA-LA MANCHA

936,492

952,800

1.74%

ÁVILA  

77,454

77,888

0.56%

BURGOS

198,313

198,853

0.27%

LEÓN

236,004

235,621

-0.16%

PALENCIA

86,377

86,379

0.00%

SALAMANCA

168,251

168,552

0.18%

SEGOVIA

78,546

79,096

0.70%

SORIA

50,434

50,635

0.40%

VALLADOLID

278,827

281,486

0.95%

ZAMORA

85,533

85,153

-0.44%

CASTILE-LEÓN

1,259,739

1,263,663

0.31%

BARCELONA

2,745,677

2,795,627

1.82%

GIRONA

346,189

356,080

2.86%

LLEIDA

206,619

209,367

1.33%

TARRAGONA

370,154

380,700

2.85%

CATALONIA

3,668,639

3,741,774

1.99%

BADAJOZ

296,393

301,653

1.77%

CÁCERES

185,249

187,280

1.10%

EXTREMADURA

481,642

488,933

1.51%

LA CORUÑA

565,764

570,091

0.76%

LUGO

164,419

163,613

-0.49%

OURENSE

148,705

147,921

-0.53%

PONTEVEDRA

261,410

264,530

1.19%

VIGO

184,761

186,699

1.05%

GALICIA

1,325,059

1,332,854

0.59%

MADRID

3,387,063

3,441,258

1.60%

MADRID

3,387,063

3,441,258

1.60%

MURCIA

492,083

506,058

2.84%

CARTAGENA

140,330

145,865

3.94%

MURCIA

632,413

651,923

3.09%

NAVARRE

2,449

2,076

-15.23%

NAVARRE

2,449

2,076

-15.23%

ÁLAVA

1,177

725

-38.40%

GUIPÚZCOA

1,439

988

-31.34%

VIZCAYA

2,571

1,906

-25.87%

BASQUE COUNTRY

5,187

3,619

-30.23%

LA RIOJA

168,650

170,621

1.17%

LA RIOJA

168,650

170,621

1.17%

ALICANTE

780,516

803,078

2.89%

CASTELLÓN

288,211

293,898

1.97%

VALENCIA

1,222,912

1,251,097

2.30%

VALENCIAN COMMUNITY

2,291,639

2,348,073

2.46%

NATIONAL TOTAL

20,694,235

21,122,478

2.07%

Requested and paid refunds (amounts in million euros)

PROVINCIAL

OFFICES

Requested (number) Personal Income Tax 2019

Paid (No.)

Personal income tax 2019

% Paid/req.

Requested amount

Personal income tax 2019

Amount paid

Personal income tax 2019

% Paid/req.

ALMERÍA

242,564

238,724

98.42%

148,974

143.233

96.15%

CÁDIZ

277,730

270,331

97.34%

217,539

206.549

94.95%

CÓRDOBA

252,839

248,487

98.28%

162,711

156.311

96.07%

GRANADA

282,522

274,778

97.26%

199,645

188.147

94.24%

HUELVA

182,354

178,038

97.63%

111,478

105.607

94.73%

JAÉN

225,344

222,117

98.57%

137,957

132.958

96.38%

MÁLAGA

481,509

466,739

96.93%

359,281

336.590

93.68%

SEVILLA

582,951

571,488

98.03%

432,378

412.797

95.47%

JEREZ

84,811

83,127

98.01%

61,985

59.134

95.40%

CEUTA

23,229

22,685

97.66%

17,399

16.748

96.26%

MELILLA

24,080

23,235

96.49%

18,296

17.194

93.97%

ANDALUSIA

2,659,933

2,599,749

97.74%

1,867,643

1,775.267

95.05%

HUESCA

75,603

73,943

97.80%

53,154

50.630

95.25%

TERUEL

47,586

46,647

98.03%

30,026

28.734

95.70%

ZARAGOZA

339,984

333,801

98.18%

250,187

239.789

95.84%

ARAGÓN

463,173

454,391

98.10%

333,367

319.153

95.74%

OVIEDO

239,079

233,423

97.63%

201,067

192.048

95.51%

GIJÓN

121,780

119,415

98.06%

96,391

92.409

95.87%

ASTURIAS

360,859

352,838

97.78%

297,458

284.457

95.63%

BALEARIC ISLANDS

324,436

311,316

95.96%

252,179

233.858

92.73%

BALEARIC ISLANDS

324,436

311,316

95.96%

252,179

233.858

92.73%

LAS PALMAS

369,919

360,302

97.40%

272,314

257.503

94.56%

TENERIFE

329,947

321,489

97.44%

236,233

222.705

94.27%

CANARY ISLANDS

699,866

681,791

97.42%

508,547

480.208

94.43%

CANTABRIA

205,888

201,486

97.86%

163,363

155.574

95.23%

CANTABRIA

205,888

201,486

97.86%

163,363

155.574

95.23%

ALBACETE

133,062

129,317

97.19%

93,594

87.764

93.77%

CIUDAD REAL

161,470

157,589

97.60%

112,070

105.859

94.46%

CUENCA

68,889

67,019

97.29%

46,614

43.819

94.00%

GUADALAJARA

92,854

89,603

96.50%

72,705

68.017

93.55%

TOLEDO

232,817

226,352

97.22%

163,337

154.011

94.29%

C. -LA MANCHA

689,092

669,880

97.21%

488,320

459.470

94.09%

ÁVILA  

56,642

55,208

97.47%

39,107

37.242

95.23%

BURGOS

140,737

137,181

97.47%

113,175

107.890

95.33%

LEÓN

167,565

164,009

97.88%

123,575

118.366

95.78%

PALENCIA

61,302

60,122

98.08%

44,411

42.702

96.15%

SALAMANCA

117,732

115,358

97.98%

83,572

79.908

95.62%

SEGOVIA

56,282

54,987

97.70%

40,347

38.574

95.61%

SORIA

36,614

35,701

97.51%

25,683

24.468

95.27%

VALLADOLID

204,417

200,064

97.87%

159,055

152.496

95.88%

ZAMORA

62,085

60,815

97.95%

39,854

38.200

95.85%

C. and LEÓN

903,376

883,445

97.79%

668,779

639.846

95.67%

BARCELONA

1,668,809

1,595,861

95.63%

1,460.252

1,343.194

91.98%

GIRONA

214,160

205,712

96.06%

170,104

157.958

92.86%

LLEIDA

132,683

128,137

96.57%

97,033

90.552

93.32%

TARRAGONA

242,919

232,901

95.88%

193,405

178.314

92.20%

CATALONIA

2,258,571

2,162,611

95.75%

1,920,794

1,770.019

92.15%

BADAJOZ

210,635

206,565

98.07%

122,210

116.892

95.65%

CÁCERES

126,834

124,141

97.88%

72,604

69.282

95.43%

EXTREMADURA

337,469

330,706

98.00%

194,814

186.174

95.57%

LA CORUÑA

379,092

367,310

96.89%

275,713

258.338

93.70%

LUGO

112,250

110,123

98.11%

74,916

71.700

95.71%

OURENSE

93,878

92,165

98.18%

58,154

55.455

95.36%

PONTEVEDRA

182,202

178,188

97.80%

129,425

123.356

95.31%

VIGO

126,984

123,922

97.59%

97,190

92.350

95.02%

GALICIA

894,406

871,708

97.46%

635,398

601.198

94.62%

MADRID

2,475,429

2,400,592

96.98%

2,296,710

2,049.168

89.22%

MADRID

2,475,429

2,400,592

96.98%

2,296,710

2,049.168

89.22%

MURCIA

363,867

354,631

97.46%

270,647

255.487

94.40%

CARTAGENA

104,172

101,043

97.00%

78,045

73.022

93.56%

MURCIA

468,039

455,674

97.36%

348,692

328.509

94.21%

NAVARRE

1,363

1,029

75.50%

0.903

0.588

65.08%

NAVARRE

1,363

1,029

75.50%

0.903

0.588

65.08%

ÁLAVA

512

420

82.03%

0.271

0.193

71.35%

GUIPÚZCOA

654

517

79.05%

0.398

0.296

74.18%

VIZCAYA

1,320

1,080

81.82%

0.875

0.628

71.78%

BASQUE COUNTRY

2,486

2,017

81.13%

1,544

1.117

72.32%

LA RIOJA

121,107

118,526

97.87%

88,211

83.738

94.93%

LA RIOJA

121,107

118,526

97.87%

88,211

83.738

94.93%

ALICANTE

541,670

528,397

97.55%

355,623

335.308

94.29%

CASTELLÓN

205,027

199,874

97.49%

142,390

134.197

94.25%

VALENCIA

860,570

837,683

97.34%

625,413

590.697

94.45%

VALENCIAN COMMUNITY

1,607,267

1,565,954

97.43%

1,123,426

1,060.202

94.37%

NATIONAL TOTAL

14,472,760

14,063,713

97.17%

11,190.149

10,428.545

93.19%

Refunds paid number and amount 2018/2019

(amounts in millions of euros)

PROVINCIAL

OFFICES

Paid (nº) Personal Income Tax 2018

Paid (No.)

Personal income tax 2019

% Var.2019 / 2018

Amount Paid

Personal income tax 2018

Amount paid

Personal income tax 2019

% Var.2019 / 2018

ALMERÍA

228,288

238,724

4.57%

131,613

143.233

8.83%

CÁDIZ

265,195

270,331

1.94%

198,344

206.549

4.14%

CÓRDOBA

244,479

248,487

1.64%

148,016

156.311

5.60%

GRANADA

266,973

274,778

2.92%

173,875

188.147

8.21%

HUELVA

171,812

178,038

3.62%

98,608

105.607

7.10%

JAÉN

217,096

222,117

2.31%

117,188

132.958

13.46%

MÁLAGA

447,376

466,739

4.33%

313,110

336.590

7.50%

SEVILLA

555,994

571,488

2.79%

395,072

412.797

4.49%

JEREZ

81,168

83,127

2.41%

56,297

59.134

5.04%

CEUTA

23,692

22,685

- 4.25%

17,241

16.748

-2.86%

MELILLA

23,522

23,235

-1.22%

17,438

17.194

-1.40%

ANDALUSIA

2,525,595

2,599,749

2.94%

1,666,802

1,775.267

6.51%

HUESCA

73,764

73,943

0.24%

48,203

50.630

5.04%

TERUEL

46,950

46,647

-0.65%

27,389

28.734

4.91%

ZARAGOZA

335,871

333,801

-0.62%

230,961

239.789

3.82%

ARAGÓN

456,585

454,391

-0.48%

306,553

319.153

4.11%

OVIEDO

240,331

233,423

- 2.87%

186,288

192.048

3.09%

GIJÓN

120,551

119,415

-0.94%

89,548

92.409

3.19%

ASTURIAS

360,882

352,838

-2.23%

275,836

284.457

3.13%

BALEARIC ISLANDS

306,986

311,316

1.41%

224,410

233.858

4.21%

BALEARIC ISLANDS

306,986

311,316

1.41%

224,410

233.858

4.21%

LAS PALMAS

345,024

360,302

4.43%

244,760

257.503

5.21%

TENERIFE

308,711

321,489

4.14%

212,247

222.705

4.93%

CANARY ISLANDS

653,735

681,791

4.29%

457,007

480.208

5.08%

CANTABRIA

203,501

201,486

-0.99%

152,993

155.574

1.69%

CANTABRIA

203,501

201,486

-0.99%

152,993

155.574

1.69%

ALBACETE

132,217

129,317

-2.19%

85,915

87.764

2.15%

CIUDAD REAL

159,412

157,589

-1.14%

101,892

105.859

3.89%

CUENCA

67,992

67,019

-1.43%

41,723

43.819

5.02%

GUADALAJARA

88,937

89,603

0.75%

66,041

68.017

2.99%

TOLEDO

225,305

226,352

0.46%

149,499

154.011

3.02%

C. -LA MANCHA

673,863

669,880

-0.59%

445,070

459.470

3.24%

ÁVILA  

56,023

55,208

- 1.45%

35,756

37.242

4.16%

BURGOS

138,182

137,181

-0.72%

105,951

107.890

1.83%

LEÓN

167,398

164,009

-2.02%

114,579

118.366

3.31%

PALENCIA

61,124

60,122

-1.64%

41,967

42.702

1.75%

SALAMANCA

117,762

115,358

-2.04%

78,697

79.908

1.54%

SEGOVIA

55,970

54,987

-1.76%

38,127

38.574

1.17%

SORIA

35,962

35,701

-0.73%

23,924

24.468

2.27%

VALLADOLID

200,900

200,064

-0.42%

150,554

152.496

1.29%

ZAMORA

62,232

60,815

-2.28%

37,740

38.200

1.22%

C. and LEÓN

895,553

883,445

- 1.35%

627,295

639.846

2.00%

BARCELONA

1,614,191

1,595,861

-1.14%

1,326,572

1,343.194

1.25%

GIRONA

204,777

205,712

0.46%

154,187

157.958

2.45%

LLEIDA

129,401

128,137

-0.98%

88,218

90.552

2.65%

TARRAGONA

230,502

232,901

1.04%

171,172

178.314

4.17%

CATALONIA

2,178,871

2,162,611

-0.75%

1,740,150

1,770.019

1.72%

BADAJOZ

205,247

206,565

0.64%

107,380

116.892

8.86%

CÁCERES

126,247

124,141

-1.67%

65,485

69.282

5.80%

EXTREMADURA

331,494

330,706

- 0.24%

172,866

186.174

7.70%

LA CORUÑA

375,545

367,310

-2.19%

252,795

258.338

2.19%

LUGO

114,358

110,123

-3.70%

69,484

71.700

3.19%

OURENSE

96,542

92,165

- 4.53%

54,398

55.455

1.94%

PONTEVEDRA

180,932

178,188

-1.52%

119,001

123.356

3.66%

VIGO

126,434

123,922

-1.99%

91,716

92.350

0.69%

GALICIA

893,811

871,708

- 2.47%

587,394

601.198

2.35%

MADRID

2,401,701

2,400,592

-0.05%

2,032,879

2,049.168

0.80%

MADRID

2,401,701

2,400,592

-0.05%

2,032,879

2,049.168

0.80%

MURCIA

352,083

354,631

0.72%

241,576

255.487

5.76%

CARTAGENA

100,147

101,043

0.89%

71,129

73.022

2.66%

MURCIA

452,230

455,674

0.76%

312,705

328.509

5.05%

NAVARRE

1,441

1,029

-28.59%

0.739

0.588

-20.49%

NAVARRE

1,441

1,029

-28.59%

0.739

0.588

-20.49%

ÁLAVA

707

420

-40.59%

0.339

0.193

-43.01%

GUIPÚZCOA

890

517

-41.91%

0.439

0.296

-32.74%

VIZCAYA

1,590

1,080

-32.08%

0.822

0.628

-23.59%

BASQUE COUNTRY

3,187

2,017

-36.71%

1,601

1.117

-30.21%

LA RIOJA

118,308

118,526

0.18%

80,979

83.738

3.41%

LA RIOJA

118,308

118,526

0.18%

80,979

83.738

3.41%

ALICANTE

527,254

528,397

0.22%

330,168

335.308

1.56%

CASTELLÓN

198,602

199,874

0.64%

129,330

134.197

3.76%

VALENCIA

837,384

837,683

0.04%

574,041

590.697

2.90%

VALENCIAN COMMUNITY

1,563,240

1,565,954

0.17%

1,033,540

1,060.202

2.58%

NATIONAL TOTAL

14,020,983

14,063,713

0.30%

10,118,818

10,428.545

3.06%