The Tax Agency incorporates a new service to its app to streamline the request for deferral, consultation and payment of debts
Expansion of support services
- A new feature in the mobile application will allow you to carry out the most common procedures in the tax collection field, saving time and travel, without time limits and in a simple and fast way.
- The taxpayer will be able to request total or partial deferrals, check the status of their debts and obtain a certificate of being up to date if they had debts and make the corresponding payments, all of this almost instantly.
- Those who choose to carry out the procedures through the Agency's website will also benefit from this greater ease.
- The new utility of the 'app' is added to other projects to expand complementary services to face-to-face assistance that have been launched in recent times, such as the Comprehensive Digital Administrations (ADI), virtual assistance tools and reinforced telephone services.
July 4, 2022 .- As of today, a new service is available on the Tax Agency's mobile application for requesting deferrals, consulting and paying debts in a quick, simple way and without time limitations, so that taxpayers can save time and travel when carrying out the most common procedures in the tax collection field. For example, every year more than 233,000 individuals request deferred payments at a time other than when filing the corresponding declaration, of which around 42% go to the offices to do so.
With this improvement, which will also benefit those who choose to carry out the procedures through the Agency's website (sede.agenciatributaria.gob.es), users will be able to request total or partial deferrals, check the status of their debts and obtain a certificate of being up to date if they had debts and make the corresponding payments, all almost instantly, with the consequent reduction in indirect costs.
In the case of deferrals, the Tax Agency's response to the taxpayer's request may also be immediate. In most cases, the file can be resolved in a matter of seconds and, if the applicant has subscribed to the Agency's notification system, an immediate notification will be sent with the resolution of the request via push notification in the app itself, by email to the address provided, or by SMS to the mobile phone number that the taxpayer has provided.
It is worth remembering that taxpayers with income tax returns with a balance to be deposited already traditionally have the possibility of splitting the payment into two installments from the 'Web Income' service itself, so that, in the area of deferrals, the new functionality of the 'app' is especially designed for the rest of the situations in which a deferral of payment is requested (VAT self-assessments; settlements from the Administration for Personal Income Tax, VAT or Corporate Tax; debts in execution with the Agency or other organizations…).
More accessible and convenient procedures
Navigation within the new app functionality has been designed to be comfortable and intuitive, while offering content in a concrete and simple manner. To access the service in the app, you need a 'Clave Pin', the usual identification system for personalized services.
The launch of the new service is accompanied by help documentation (user guides and additional information on each of the options that appear while browsing the app, as well as various explanatory videos) that are easy to read for all types of taxpayers.
Once the user selects the option that encompasses the entire service ('Pay, defer and consult debts'), three large, differentiated accesses appear on the first navigation level, which correspond to the three groups of procedures listed in the general access to the service.
In each of these sections, navigation subsections are available so that the user can choose the one that best suits their needs for payment ('Pay all my debts', 'Select a debt', 'Partial payment of a debt' and 'Payment of seizure proceedings' when they are not the debtor), deferral ('Request deferral or fractionation of debts') and consultation ('Check debts' and 'My Payments'). Users will also have direct access to interest and deferral calculators in the corresponding sections.
After choosing the specific procedure that they wish to carry out, the user can complete it by following simple steps on linked screens and will receive the receipt from the Agency corresponding to the procedure carried out just as instantly.
In line with the goal of simplifying the process as much as possible, in the deferral and payment procedures, the last account used by the taxpayer in any procedure with the Agency is offered by default. Likewise, the alternative of card payment is accessible to more collaborating entities in a list that the taxpayer can consult in the app itself.
Quick solution to negative current certificate
The new service, both in the app and on the Agency's website, also solves a problem that taxpayers have occasionally encountered when urgently requesting a certificate of being up to date in order to access a subsidy or carry out a transaction with third parties, and have found a negative result due to having outstanding debts, with practically no margin to be able to make the payment and obtain the certificate they need.
For these cases where there is a previous negative certificate, both the app and the Agency's website allow the linking of the entry and the immediate request and obtaining, if applicable, of the positive certificate, with just a push of a button, with the consequent saving of time and elimination of problems for the taxpayer.
This streamlining has been possible thanks to the project called 'NRC online' launched by the Tax Agency and collaborating entities, which allows the Agency's computer systems to immediately obtain information from the entities on the income made, which results in the possibility of offering it in the same way to citizens.
Another step in the expansion of services to citizens
The new utility of the app is added to other projects to expand complementary services to in-person assistance that have been launched in recent times, such as Integrated Digital Administrations (ADI), virtual assistance tools and reinforced telephone services.
In the specific case of the Collection Area, since 2020 taxpayers have had a specialized telephone service (91 553 68 01) available from Monday to Friday, from 9 a.m. to 2 p.m., without the need for an appointment. Currently, half of the citizens who request a personalized tax collection service use this assistance channel, the quality of which is evaluated by a survey at the end of the service, and which the people assisted have endorsed with an average score of eight out of ten.
The following links on the Agency's website contain informative videos about the new functionality of the app :