The Tax Agency incorporates a new service to its 'app' to make the deferral request, consultation and payment of debts more agile
Expansion of support services
- A new functionality in the mobile application will allow you to carry out the most common procedures in the collection field, saving time and travel, without time limitations and in a simple and fast way
- The taxpayer will be able to request total or partial deferrals, check the status of their debts and obtain a certificate of being up to date if they had debts and make the corresponding payments, all of this almost instantly.
- Those who choose to carry out the procedures through the Agency's website will also benefit from this greater facility.
- The new utility of the 'app' joins other projects to expand services complementary to face-to-face assistance that have been launched in recent times, in the case of Comprehensive Digital Administrations (ADI), virtual assistance tools and reinforced telephone services
July 4, 2022 .- Starting today, a new service for requesting deferrals, consulting and paying debts quickly is available in the Tax Agency's mobile application, simple and without time limitations, so that taxpayers will be able to save time and travel when carrying out the most common procedures in the collection field. As an example, each year more than 233,000 individuals request payment deferrals at a time other than the presentation of the corresponding declaration, of which around 42% go to the offices to do so.
With this improvement, which will also benefit those who choose to carry out the procedures through the Agency's website (sede.agenciatributaria.gob.es), the user will be able to request total or partial deferrals, consult the status of their debts and obtain a certificate of being up to date if you had debts and make the corresponding payments, all almost instantly, with the consequent reduction of indirect costs.
In the case of deferrals, the response of the Tax Agency to the taxpayer's request may also be immediate. In most cases, the file will be resolved in a matter of seconds and, if the applicant has subscribed to the Agency's notification system, an immediate notice will be sent with the resolution of the application via 'push' notification in the 'app' itself, by email to the address provided, or by SMS to the mobile phone number that the taxpayer has provided.
It is worth remembering that taxpayers with income tax returns with a balance to be deposited already traditionally have the possibility of splitting the payment into two installments from the 'Web Income' service itself, so that, in the area of deferrals, the new functionality of the 'app' is especially designed for the rest of the situations in which a deferral of payment is requested (VAT self-assessments; settlements from the Administration for Personal Income Tax, VAT or Corporate Tax; executive debts with the Agency or other organizations...).
More accessible and comfortable procedures
Navigation within the new functionality of the 'app' has been designed to be comfortable and intuitive, while offering the content in a concrete and simple way. To access the service in the 'app' you need to have a 'Pin Code', the usual identification system for personalized services.
The launch of the new service is accompanied by help documentation (use guides and additional information on each of the options that appear while browsing the 'app', as well as various explanatory videos) that are easy to read for all taxpayer profiles.
Once the user chooses the option that encompasses the entire service ('Pay, defer and consult debts'), in the first navigation level three large differentiated accesses appear that correspond to the three groups of procedures stated in the general access to the service.
In each of these sections, navigation subsections are available so that the user can choose the one that best suits their payment needs ('Pay all my debts', 'Selection of a debt', 'Partial payment of a debt ' and 'Payment of seizure proceedings' when you are not the debtor), the postponement ('Request postponement or installment of debts') and the consultation ('Consult debts' and 'My Payments'). Also in the corresponding sections, the user will have direct access to the interest and deferral calculators.
After choosing the specific procedure they want to carry out, the user will be able to complete it following simple steps through linked screens and will receive the proof from the Agency corresponding to the procedure carried out just as instantly.
Along the same lines of simplifying the process as much as possible, in the deferral and deposit procedures, by default, the last account used by the taxpayer in any procedure with the Agency is offered. Likewise, the card payment alternative is accessible to more collaborating entities in a list that the taxpayer can consult in the 'app' itself.
Quick solution to negative current certificate
The new service, both in the 'app' and on the Agency's website, also solves a problem that taxpayers were sometimes encountering who urgently requested a certificate of being up to date to access a subsidy or carry out some operation with third parties, and they found themselves with a negative result due to having outstanding debts, with practically no margin to be able to make the deposit and obtain the certificate they need.
For these cases in which there is a previous negative certificate, both the 'app' and the Agency's website allow you to chain the entry and the immediate request and obtaining, where appropriate, of the positive certificate, just by pressing a button, with the consequent savings of time and elimination of problems for the taxpayer.
This streamlining has been possible thanks to the project called 'NRC online' launched by the Tax Agency and the collaborating entities, which allows the Agency's computer systems to immediately obtain information on the income made from the entities, which results in the possibility of offering it in the same way to citizens.
One more step in expanding services to citizens
The new utility of the 'app' joins other projects to expand services complementary to face-to-face assistance that have been launched in recent times, in the case of Comprehensive Digital Administrations (ADI), virtual assistance tools and reinforced telephone services.
In the specific case of the Collection Area, since 2020 taxpayers have had a specialized telephone service (91 553 68 01) available from Monday to Friday, from 9 a.m. to 2 p.m., without the need for an appointment. Currently, half of the citizens who request a personalized service in tax collection use this form of assistance, the quality of which is evaluated by a survey at the end of the service, and which the people assisted have endorsed with an average score of eight out of ten.
In the following links on the Agency's website, informative videos of the new functionality of the 'app' are available :