New support improvements

• The new functionality, available both in the 'app' and in the Agency's electronic headquarters, will allow you to search for properties with the selection criteria entered by the interested party and view them on a map
• An alert subscription system will notify interested parties when the auction of a property that suits their preferences begins
• A new telephone service is created that will allow you to resolve doubts related to the Agency's auctions that are being processed on the BOE Portal

November 25, 2022 .- The Tax Agency has made available to citizens a new search system for real estate included in its auction procedures, which are published through the Portal of the State official newsletter. The system has been designed to quickly and easily locate any property that adapts to the needs of the interested party using search criteria such as the province where the property is located, the type of property or its valuation.

The search engine, accessible through the mobile application and the Agency's electronic headquarters (sede.agenciatributaria.gob.es), also allows you to locate properties through the 'map' option, where any interested person will be able to know exactly the location. where the properties are located.

The new functionality incorporates, in turn, the possibility of saving selected properties as favorites to facilitate their recovery in future accesses to the search engine, or even sharing them via mobile instant messaging.

Notification system for preselected properties

Furthermore, in the event that at a certain time no property meets the entered criteria, an alert subscription system has been enabled that will notify the interested party when an auction that meets those criteria begins.

No type of authentication is required to access the consultation service. Subscription to the real estate notice system will require having a 'Cl@ve PIN' to access from the 'app', while access through the electronic office can be done with either 'Cl@ve PIN', as with a certificate or electronic DNI.

If access is carried out from the 'app', it will only be necessary to click on the 'More information and procedures' option on the main page of the mobile application that incorporates the property search engine. In the case of the electronic headquarters, the route 'Information and procedures' / 'Debts, demands, seizures and auctions' / 'Auctions' leads both to the search engine and to the auction participation system itself.

Specific telephone service

The launch of this new functionality is added to the implementation of a specific information and telephone assistance service so that those interested in participating in the auctions can resolve their doubts throughout the procedure, from when they are interested, until they become bidders or awardees.

Telephone agents will resolve any questions that may arise before, during and after the auction. The telephone number that anyone interested in obtaining information should call is 91 598 63 34, which will operate from 9 a.m. to 2 p.m., Monday through weekday Friday.

With these improvements, the Tax Agency advances in its strategy of facilitating procedures and procedures for the greatest number of taxpayers possible and for all types of profiles, betting on a comfortable, modern, intuitive navigation model adapted to the needs required by citizens.

Expansion of telematic assistance services

The expansion of the assistance and information service and the creation of this new utility in terms of auctions is added to other projects to extend telematic services complementary to face-to-face assistance that have been launched in recent times, in the case of the Administrations Comprehensive Digital Services (ADI), virtual assistance tools, reinforced telephone services and the 'Pay, Defer and Consult' debt utility incorporated last July.

In the specific case of the Collection Area, the telephone service for auctions complements the general collection service that has been available since 2020 (91 553 68 01), without the need for an appointment.

While the general collection service is dedicated to assisting taxpayers who have questions about deferrals and seizures, or need information and assistance to pay their debts, the telephone service for auctions will answer the questions of any citizen interested in disposals. carried out by the Agency through the BOE portal.