Strategic Plan 2024-2027

• The plan seeks to strengthen the Agency's public service vocation by improving the information and assistance model, using preventive measures against tax non-compliance and optimizing the organizational model accompanied by the necessary increase in the Agency's staff.
• Two new strategic indicators are incorporated, one linked to the facilitation of voluntary compliance, and another dedicated to measuring improvements in the information and assistance service.

March 25, 2024.- The Tax Agency has launched its new Strategic Plan 2024-2027, in which the taxpayer is at the center of a plan that seeks to strengthen the vocation of public service based on the information and assistance model, a reinforced commitment to the use of preventive measures to improve voluntary compliance, and an optimization of the organizational model accompanied by the necessary increase in the Agency's staff.

The plan has a series of backbones that contemplate the culmination of actions in specific areas already started in recent years, such as the multi-channel assistance model, the reinforcement of aid in the area of ​​censuses and non-residents in line with the improvements already implemented in personal income tax or VAT, the simplification of the language of administrative documents or the corrective self-assessment system, which facilitates the correction of taxpayer errors.

In the area of preventive actions, it is planned, among other actions, to intensify information to promote spontaneous compliance with tax obligations and the development of applications to guarantee the inalterability and potential exchange of billing records.

In terms of human resources, strategic planning contemplates a growth in the Agency's current staff, which is close to 27,300, to exceed 29,300 at the end of 2027, thus exceeding the volume of existing staff before the restriction. of public employment, thus approaching dimensions similar to those existing in the tax administrations of the OECD environment. The plan makes special reference to the need to strengthen the Tax Information Technology area in a context of continuous growth of the projects it manages.

As with the planning developed for the period 2020-2023, the new 2024-2027 Plan maintains strategic indicators for measuring the Agency's activity that were already incorporated at that time, and adds two new ones: One is linked to making the data and assistance actions aimed at facilitating voluntary compliance more transparent, and the other is dedicated to measuring the improvements that the full implementation of the improvements in the information and assistance model will bring to the taxpayer.