Strategic Plan 2024-2027

• The planning seeks to reinforce the Agency's public service vocation by improving the information and assistance model, the use of preventive measures against tax non-compliance and the optimization of the organizational model accompanied by the necessary increase in the Agency's staff.
• Two new strategic indicators are incorporated, one linked to the facilitation of voluntary compliance, and another dedicated to measuring improvements in the information and assistance service.

March 25, 2024.- The Tax Agency has launched its new Strategic Plan 2024-2027, in which The taxpayer is placed at the center of a planning that seeks to reinforce the vocation of public service based on the information and assistance model, a commitment reinforced by the use of preventive measures to improve voluntary compliance, and an optimization of the organizational model accompanied by the necessary increase in the Agency's staff.

The plan has a series of backbones that contemplate the culmination of actions in specific areas already started in recent years, such as the multi-channel assistance model, the reinforcement of aid in the area of ​​censuses and non-residents in line with the improvements already implemented in personal income tax or VAT, the simplification of the language of administrative documents or the corrective self-assessment system, which facilitates the correction of taxpayer errors.

In the field of preventive actions, it is planned, among other actions, to intensify information to promote spontaneous compliance with tax obligations and the development of applications to guarantee the inalterability and potential exchange of billing records.

In terms of human resources, strategic planning contemplates a growth in the Agency's current staff, which is close to 27,300, to exceed 29,300 at the end of 2027, thus exceeding the volume of existing staff before the restriction. of public employment, thus approaching dimensions similar to those existing in the tax administrations of the OECD environment. The plan makes special reference to the need to strengthen the Tax IT area in a context of continuous growth of the projects it manages.

Like the planning developed for the 2020-2023 period, the new 2024-2027 Plan maintains strategic indicators for measuring the Agency's activity that were already incorporated then, and two new ones are added: one linked to making the data and assistance actions aimed at facilitating voluntary compliance more transparent, and another dedicated to measuring the improvements that the full implementation of the improvements in the information and assistance model will bring to the taxpayer.