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Terms of Service

By accessing the “Tax Agency” mobile application, as a User you declare that you have read and accept the privacy policy and the following terms of service.

1. What is the Tax Agency APP?

The Tax Agency APP is a mobile application that allows citizens to access and carry out procedures with the State Tax Administration Agency in a simple and agile manner and receive notifications of both new and personal information if they so wish.

The State Tax Administration Agency, as the owner of the Tax Agency APP, makes the Tax Agency APP available to citizens for download from the App Store, Play Store and AppGallery application markets.

2. Use and access to the Tax Agency APP

For security reasons, the first user added to the APP by the User must identify themselves with Mobile Cl@ve, with a PIN via SMS or with an electronic certificate, as this identifies the active device, the list of users who are identified with their Reference and the set of new and personal notifications for each of them.

Once you have added the first user, the mobile device is activated:

  • All users and notifications are stored and synchronized securely on the AEAT servers
  • You can add other users (maximum 20) by entering or obtaining their Reference (with a mailbox/IBAN or with Mobile Cl@ve or with a PIN by SMS or with an electronic certificate).
  • If you had another mobile device previously active, it will have been deactivated.
  • You can change your mobile device at any time while maintaining the list of users and notifications you had previously.
  • For security reasons, every time you open the APP, the mobile device is required to have some user authentication factor configured on its device (PIN, pattern, code, fingerprint, facial recognition, etc.).

The User accepts without reservation the content of these terms of service. Consequently, the User must read them carefully before accessing the Tax Agency APP and using any of its functionalities.

The use of the Tax Agency APP service is free, open and voluntary for the User.

The provision of false data is prohibited and, therefore, the User must identify himself with his real data.

3. Security and privacy

The security measures implemented correspond to those provided for in Annex II (Security Measures) of Royal Decree 3/2010, of January 8, which regulates the National Security Scheme in the field of Electronic Administration.

Please be advised that personal data will be processed in accordance with the provisions of the APP Agencia Tributaria Privacy Policy, the full content of which can be consulted at https://sede.agenciatributaria.gob.es/Sede/en_gb/politicaprivacidadappaeat.html .

All information is collected strictly for the purpose of improving the service and user experience in the relationship between the User and the State Tax Administration Agency, under the terms described in the Privacy Policy.

4. Intellectual and industrial property

The State Tax Administration Agency is the owner and holder of all intellectual and industrial property rights relating to the APP Agencia Tributaria service.

The texts, designs, images, databases, logos, structure, brands and other elements of APP Agencia Tributaria are protected by international laws and treaties on intellectual and industrial property. Any reproduction, transmission, adaptation, translation, modification, communication to the public, or any extraction of all or part of the content of this site, carried out in any form or by any means, electronic, mechanical or otherwise, is strictly prohibited unless prior written authorization is obtained from the corresponding Owner or such content is subject to Creative Commons licenses, in which case the uses covered by these licenses will be permitted according to the modality of application in each case.

The legitimacy of the intellectual and industrial property rights corresponding to the agreements provided by third parties is the exclusive responsibility of said third parties.

In order to preserve any intellectual property rights, in the event that any User or third party considers that there has been a violation of their legitimate rights due to the introduction of certain content into the APP Agencia Tributaria, they must notify the Owner of this circumstance in writing.

5. Responsibility and obligations

The Tax Agency APP is offered by devoting the best efforts to guarantee its quality and avoid errors and, where appropriate, repair or update them as soon as possible. Likewise, the User accepts that the service may be interrupted when necessary for maintenance work, for the time strictly necessary.

The Tax Agency APP User must:

  • Safeguard your User credentials diligently, preventing unauthorized third parties from accessing them and therefore ensuring their confidentiality.
  • Make good use of the Tax Agency APP and the content, information and services provided from or through the Tax Agency APP, in accordance with the law, good faith and generally accepted good practices, expressly committing to:
    • Refrain from engaging in practices or using the services for illegal or fraudulent purposes, or that are detrimental to the rights or interests of the Owner or third parties, or that violate the rules contained in this document.
    • Refrain from carrying out any type of action that could render useless, overload or damage the systems, equipment or services of APP Agencia Tributaria or those accessible directly or indirectly through it.
    • Respect the intellectual and industrial property rights of the Owner and third parties over the content, information and services provided from or through APP Agencia Tributaria, generally refraining from copying, distributing, reproducing or communicating them in any way to third parties, unless there is express written authorization from the Owner or Owners of said rights.
    • Do not provide false personal information in the Tax Agency APP, being the only person responsible for the real and truthful communication of your personal data.
    • Do not impersonate a third party without their authorization.
  • Immediately report any indication of the existence of a security breach in the APP Agencia Tributaria, of inappropriate or prohibited uses of the services provided from it, or of security failures of any kind.

As a User of the Tax Agency APP, the User is solely responsible for the use he or she decides to make of its services.

The Owner shall not be liable under any circumstances for any improper use of the Tax Agency APP and the information provided through it, with the User being solely responsible for any damages that may arise from misuse of these or from any infringement of the provisions of these conditions that may be incurred. The User undertakes to hold the Owner harmless from any claims or sanctions that may be received from third parties, whether individuals or public or private entities, due to such infringements, as well as from any damages of any kind that may be suffered as a consequence thereof.

In any case, the Owner reserves the right to, at any time and without prior notice, modify or eliminate the content, structure, design, services and conditions of access and/or use of this site, whenever it deems appropriate, provided that such change does not affect the principles and rights of data protection, as well as the right to interpret these conditions, in any issues that may arise from their application.

Likewise, the reproduction, distribution, transmission, adaptation or modification, by any means and in any form, of the contents of APP Agencia Tributaria or its courses (texts, designs, graphics, information, databases, sound and/or image files, logos and other elements of these sites) is prohibited, except with prior authorization from its legitimate Owners or when permitted by the Creative Commons license that may be applicable to the contents or by the applicable current regulations.

The above list is merely indicative and is in no way exclusive or excluding in any of its points. In all cases, the Owner excludes any liability for damages of any kind arising directly or indirectly from the same and any other unspecified damages of similar characteristics.

6. Links

The Tax Agency APP includes within its content links to sites belonging to and/or managed by the State Tax Administration Agency in order to offer the User personalized information and management regarding the state tax and customs system.

The Owner assumes no liability arising from the existence of links between the contents of APP Agencia Tributaria and content located outside of them or any other mention of content external to this site, except for those responsibilities established in the data protection regulations. Such links or mentions have the sole purpose of offering the service to the User.

7. Supported operating systems and versions

The Owner only guarantees the correct functioning of the Tax Agency APP on mobile devices with Android 8 or higher and iOS 14 or higher operating systems.

8. Applicable Law and Jurisdiction

These conditions of use shall be governed and interpreted in each and every one of their aspects by Spanish Law. In those cases where current regulations do not provide for the obligation to submit to a specific jurisdiction or legislation, the Owner and the Users, waiving any other jurisdiction that may apply to them, submit to the courts and tribunals of Madrid capital (Spain).

9. Corporate information and contact

Developer Name: State Revenue Office

Website: https://sede.agenciatributaria.gob.es

Address: Tax Information Technology Department - State Tax Administration Agency. Santa Maria Magdalena Street, 16, 28016 Madrid (Spain)

User support in case of incidents and/or complaints will be online and attended to as soon as possible via email: supportapp@correo.aeat.es

10. Terms of Service Update Date

Latest update: June 20, 2024.