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Terms of Service

By accessing the mobile application "Cl@ve", as a User you declare that you have read and accept the privacy policy and the following terms of service

1. What is the Cl@ve APP?

APP Cl@ve is an application for mobile devices that allows the User to identify themselves electronically to authenticate themselves and make electronic signatures in relations with Public Administrations.

The State Tax Administration Agency makes the Cl@ve APP available to citizens for download from the App Store, Play Store and AppGallery application markets.

2. Use and access to APP Cl@ve

To access the APP Cl@ve services, the User must be registered in the Cl@ve system. Once registered in Cl@ve, the User can activate his/her mobile device with his/her DNI/NIE in the APP only by having an electronic identification through one of the following systems:

  • Electronic ID
  • Qualified electronic certificate of electronic signature issued by a provider included in the List of Trusted Electronic Service Providers.
  • SMS to the phone number associated with the User's ID/NIE in Cl@ve.

The User accepts without reservation the content of these terms of service. Consequently, the User must read them carefully before accessing the Cl@ve APP and using any of its functionalities.

The use of the Cl@ve APP service is free, voluntary and open to the User.

The provision of false data is prohibited and, therefore, the User must identify himself with his real data.

3. Security and privacy

The security measures implemented correspond to those provided for in Annex II (Security Measures) of Royal Decree 311/2022, of May 3, which regulates the National Security Scheme.

Please be advised that personal data will be processed in accordance with the provisions of the APP Cl@ve Privacy Policy, the full content of which can be consulted at https://sede.agenciatributaria.gob.es/Sede/en_gb/politicaprivacidadappclave.html

All information is collected strictly for the purpose of improving the service and user experience in the User's relationship with the Cl@ve system, under the terms described in the Privacy Policy.

4. Intellectual and industrial property

The General Secretariat of Digital Administration is the owner and holder of all intellectual and industrial property rights relating to the Cl@ve service.

The texts, designs, images, databases, logos, structure, brands and other elements of APP Cl@ve are protected by international laws and treaties on intellectual and industrial property. Any reproduction, transmission, adaptation, translation, modification, communication to the public, or any extraction of all or part of the content of this site, carried out in any form or by any means, electronic, mechanical or otherwise, is strictly prohibited unless prior written authorization is obtained from its corresponding Owner or such content is subject to Creative Commons licenses, in which case the uses covered by these licenses will be permitted according to the application modality in each case.

The legitimacy of the intellectual and industrial property rights corresponding to the agreements provided by third parties is the exclusive responsibility of said third parties.

In order to preserve any intellectual property rights, in the event that any User or third party considers that there has been a violation of their legitimate rights due to the introduction of certain content into APP Cl@ve, they must notify the Owner of this circumstance in writing.

5. Responsibility and obligations

APP Cl@ve is offered with the best efforts to guarantee its quality and avoid errors and, where appropriate, repair or update them as soon as possible. Likewise, the User accepts that the service may be interrupted when necessary for maintenance work, for the time strictly necessary. The Cl@ve APP User must:

  • Safeguard your User credentials diligently, preventing unauthorized third parties from accessing them and therefore ensuring their confidentiality.
  • Make good use of the APP Cl@ve and the content, information and services provided from or through APP Cl@ve, in accordance with the law, good faith and generally accepted good practices, expressly committing to:
    • Refrain from carrying out practices or using the services for illegal or fraudulent purposes, or that are harmful to the rights or interests of the Owner or the Collaborator or third parties, or that violate the rules contained in this document.
    • Refrain from carrying out any type of action that could render useless, overload or damage the systems, equipment or services of APP Cl@ve or those accessible directly or indirectly through it.
    • Respect the intellectual and industrial property rights of the Owner and third parties over the content, information and services provided from or through APP Cl@ve, generally refraining from copying, distributing, reproducing or communicating them in any way to third parties, unless there is express written authorization from the Owner or Owners of said rights. o Do not provide false personal information in APP Cl@ve, being the only person responsible for the real and truthful communication of your personal data.
    • Do not impersonate a third party without their authorization.
  • Immediately report any indication of the existence of a breach in the security of APP Cl@ve, of inappropriate or prohibited uses of the services provided from it, or of security failures of any kind.

As a User of the Cl@ve APP, the User is solely responsible for the use he or she decides to make of its services.

The Owner and the Collaborator shall not be liable in any case for the improper use of APP Cl@ve and the information offered through it, with the User being the only party responsible for any damages that may arise from misuse of these or from any infringement of the provisions of these conditions that may be incurred. The User undertakes to hold the Owner and the Collaborator harmless from any claims or sanctions that may be received from third parties, whether individuals or public or private entities, due to said infringements, as well as from any damages and losses of any kind that may be suffered as a consequence thereof.

In any case, the Owner and the Collaborator reserve the right to, at any time and without prior notice, modify or eliminate the content, structure, design, services and conditions of access and/or use of this site, whenever it is deemed appropriate, provided that said change does not affect the principles and rights of data protection, as well as the right to interpret these conditions, in any issues that may arise from their application.

Likewise, the reproduction, distribution, transmission, adaptation or modification, by any means and in any form, of the contents of APP Cl@ve or its courses (texts, designs, graphics, information, databases, sound and/or image files, logos and other elements of these sites) is prohibited, except with prior authorization from its legitimate Owners or when permitted by the Creative Commons license that may be applicable to the contents or by the applicable regulations in force.

The above list is merely indicative and is in no way exclusive or excluding in any of its points. In all cases, the Owner excludes any liability for damages of any kind arising directly or indirectly from the same and any other unspecified damages of similar characteristics.

6. Links

APP Cl@ve includes within its content links to sites belonging to and/or managed by the General Secretariat of Digital Administration (clave.gob.es), Social Security and the State Agency for Tax Administration in order to offer the User personalized information and management regarding the Cl@ve system.

The Owner and the Collaborator do not assume any responsibility derived from the existence of links between the contents of APP Cl@ve and content located outside of them or any other mention of content external to this site, except for those responsibilities established in the data protection regulations. Such links or mentions have the sole purpose of offering the service to the User.

7. Supported operating systems and versions

The Owner only guarantees the correct functioning of the Cl@ve APP on mobile devices with Android 8 or higher and iOS 12 or higher operating systems.

8. Applicable Law and Jurisdiction

These conditions of use shall be governed and interpreted in each and every one of their aspects by Spanish Law. In those cases where current regulations do not provide for the obligation to submit to a specific jurisdiction or legislation, the Owner, the Collaborator and the Users, waiving any other jurisdiction that may apply to them, submit to the courts and tribunals of Madrid capital (Spain).

9. Corporate information and contact

Developer Name: State Revenue Office

Website: https://sede.agenciatributaria.gob.es

Address: SG Exploitation - Tax Information Technology Department - State Tax Administration Agency. Santa Maria Magdalena Street, 16, 28016 Madrid (Spain)

User support in case of incidents and/or complaints will be online and attended to as soon as possible via email: supportapp@correo.aeat.es

10. Terms of Service Update Date

Latest update: June 7, 2023.