5.12. CDC - Citizens

Description of the activity

Complaints or suggestions arising from the application of the tax system by State bodies or for the other reasons referred to in Article 7 of Royal Decree 1676/2009, of November 13.

Purpose

Effective implementation of the state tax and customs system.

Interested parties

Citizens and other obliged subjects who need to identify themselves with a NIF in the case of complaints but not in the case of suggestions.

Details

DNI/NIF, Name and Surname
Telephone (optional), Address (optional), Email (optional),
Information about the complaint or suggestion

Treatments

Collection
Record
Storage
Structuring
Modification
Update
Copy
Analysis
Enquiry
Extraction
Promotion
Interconnection
Limitation
Suppression
Destruction
Other

Recipients

Bodies of the Administration responsible for the application of the state tax system.

International transfers

Not foreseen

Profiling

Based on the actions entrusted to the AEAT for the exercise of its functions, the data of the activities may be processed for analysis and data mining.

Technical/organizational measures

All data processed has been evaluated through a risk analysis, obtaining the list of technical and organizational measures to be applied.

These measures have been applied in accordance with the approved adaptation plan.

More information

Maintain a file containing complaints or suggestions made by citizens regarding the services they receive in their relations with the Tax Agency and the processing thereof.