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Information to the interested party on data protection

5.12. CDC - Citizens

Description of the activity

Complaints or suggestions that arise due to the application of the tax system carried out by State bodies or due to the other causes referred to in article 7 of Royal Decree 1676/2009, of November 13.


Effective application of the state tax and customs system.


  • Citizens and other obligated subjects who need to identify themselves with their NIF in the case of complaints but not in the case of suggestions.


  • DNI/NIF, Name and Surname
  • Telephone (optional), Address (optional), Email (optional),
  • Information about the complaint or suggestion


  • Collection 
  • Record
  • Storage
  • Structuring 
  • Modification
  • Update
  • Copy
  • Analysis
  • Enquiry
  • Extraction
  • Promotion
  • Interconnection
  • Limitation
  • Suppression 
  • Destruction
  • Other


  • Administration bodies in charge of the application of the state tax system.

International transfers

are not foreseen

Planned deadlines for deletion

The data collected will not be deleted and will remain in the databases of the State Tax Administration Agency (AEAT) in order to cover possible legal requirements or other types of claims that may arise.


Based on the actions entrusted to the AEAT for the exercise of its functions, the data of the activities may be processed for data analysis and mining.

Technical/organizational measures

All data processed has been evaluated through a risk analysis, having obtained a list of technical and organizational measures to apply.

These measures have been applied in accordance with the approved adaptation plan.

More information

Have a file with complaints or suggestions made by citizens regarding the services they receive in their relations with the Tax Agency and their processing.