5.12. CDC - Citizens
Description of the activity
Complaints or suggestions that arise due to the application of the tax system carried out by State bodies or due to the other causes referred to in article 7 of Royal Decree 1676/2009, of November 13.
Purpose
Effective application of the state tax and customs system.
Interested
- Citizens and other obligated subjects who need to identify themselves with their NIF in the case of complaints but not in the case of suggestions.
Details
- DNI/NIF, Name and Surname
- Telephone (optional), Address (optional), Email (optional),
- Information about the complaint or suggestion
Treatments
- Collection
- Record
- Storage
- Structuring
- Modification
- Update
- Copy
- Analysis
- Enquiry
- Extraction
- Promotion
- Interconnection
- Limitation
- Suppression
- Destruction
- Other
Recipients
- Administration bodies in charge of the application of the state tax system.
International transfers
are not foreseen
Planned deadlines for deletion
The data collected will not be deleted and will remain in the databases of the State Tax Administration Agency (AEAT) in order to cover possible legal requirements or other types of claims that may arise.
Profiling
Based on the actions entrusted to the AEAT for the exercise of its functions, the data of the activities may be processed for data analysis and mining.
Technical/organizational measures
All data processed has been evaluated through a risk analysis, having obtained a list of technical and organizational measures to apply.
These measures have been applied in accordance with the approved adaptation plan.
More information
Have a file with complaints or suggestions made by citizens regarding the services they receive in their relations with the Tax Agency and their processing.