5.96. Recordings of CRA calls

Description of the activity

Recording of incoming and outgoing calls received by the operators of the Alarm Reception Center for the State Tax Administration Agency (AEAT ).

Purpose

Have objective elements to file a claim against security companies for failure to provide the required response services in contracts for surveillance and protection of buildings and/or maintenance of security systems signed by the AEAT with the aforementioned companies. Likewise, comply with the provisions of the regulations regarding notification to security forces and emergency services in the event of confirmed alarms.

Interested parties

Security companies awarded AEAT building surveillance and protection contracts that include response services among their services, as well as those that provide maintenance services for the security systems installed in those buildings and, specifically, the personnel designated to carry out the services described in the aforementioned contracts. Likewise, Security Forces and Corps and emergency services and specifically the staff that make up the Operational Centers that receive calls there.

Details

Voice

Treatments

Collection
Record
Storage
Structuring
Modification
Update
Copy
Analysis
Enquiry
Extraction
Promotion
Interconnection
Limitation
Suppression
Destruction
Other

Recipients

Not anticipated.

International transfers

Not foreseen

Expected deadlines for deletion

Calls will be deleted after two years

Profiling

Does not apply.