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Start of telephone assistance and the special assistance plan for people over 65 years of age in small municipalities in the 2023 Income Campaign

From May 7 to July 1, 2024, the Tax Agency begins to provide the service for preparing and presenting income tax returns by telephone and the special assistance plan for people over 65 in small municipalities, both with an appointment request. from April 29 to June 28, 2024, which allows taxpayers to be served until the end of the campaign in a personalized way.

The main novelty of this campaign is the implementation of a special plan for the preparation and presentation of Income for people over 65 years of age who have their tax domicile in these small municipalities and are residents of nearby towns: List of major municipalities 65 . Thanks to the collaboration and technical means provided by these town councils, those over 65 years of age who book an appointment will be assisted by Tax Agency personnel through video assistance, so that they will receive the same personalized attention as any other taxpayer, but in the facilities made available to them. its disposal by the town councils of these small municipalities.

With this special plan, which will be disseminated through posters and brochures in the municipalities included in the plan, the Tax Agency intends to advance a model of citizen assistance that combines all modalities of customer service depending on each service and the availability of each moment, maintaining a special sensitivity towards the elderly group in line with the protocol signed with the Seniors and Pensioners Platform.

Access link to the appointment booking service for the personalized assistance services of the 2023 Income Campaign: Tax Agency: Assistance and Appointment for the 2023 Income Campaign . As in previous years, if at a given time the taxpayer does not find available appointments, this will not mean that there are no appointments left, but rather that more appointments will be reopened in the following days.

In order to mitigate a possible loss of appointments to the detriment of all taxpayers, the Tax Agency reminds citizens that they can cancel their appointment by any of the means enabled to obtain it, if they have decided not to use it. The enabled routes are: Internet (with NIF/NIE or electronic DNI, electronic certificate, Cl@ve PIN or reference), "Tax Agency" App, automatic telephone (91 535 73 26 or 901 12 12 24) or appointment telephone for Income with personal attention (91 553 00 71 or 901 22 33 44. Monday to Friday, from 9 a.m. to 7 p.m.).