We inform travelers that if their point of departure from the European Union is in a Member State other than Spain, They cannot process the return procedure through a kiosk in Spain. Attempting to seal the documents in Spanish territory will cause the denial of tax refund.

If the point of departure is in another Member State, the validation cannot be completed and they must go to the stamping office to regularize their situation.

Exit control warning: Exit control is a mandatory procedure. Any problems arising from not attending the check-up can only be addressed once a certain period has elapsed. 48 hours from the flight or departure.

We recommend always verifying your final departure point and going to the appropriate control desk at the EU airport or port of departure to avoid any problems.