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- Verify that the browser you use is updated.
- Check that you have chosen the appropriate identification system; You will need to have an electronic certificate installed in the browser or, if the procedure allows it, identify yourself with Cl@ve for which it is essential to be registered in said system.
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- Consult the technical guides published on the website with the description and requirements of each procedure.
CONTACT USER SERVICE (Customs IT)
Telephone: 901 200 348
Opening hours: |
|
9:00 to 15:00 from Monday to Friday |
Outside of previous business hours, every day of the week, you can receive basic support in case of incidents by calling 91 58 36 217.
E-mail (Only for COMPUTER PROBLEMS): atenusu@correo.aeat.es
E-mail (Only for COMPUTER PROBLEMS related to FOREIGN TRADE applications): aducat@correo.aeat.es
- Keep in mind that email is not a method that guarantees identity so, for your security, it cannot be used to carry out any procedure.
- Keep in mind that email is not a secure means of sending confidential information, so you should not provide personal or sensitive information (do not attach copies of DNI , for example).
- Please note that the email cannot guarantee delivery, so we cannot guarantee a response.
- Keep in mind that attachments may be blocked by the mail system.
- Please make sure not to leave the email subject blank. This helps us quickly identify the content of the message.