Error when downloading a tax certificate in PDF
The tax certificates downloaded through the website are done in a PDF document. The fact that the pickup fails indicates that there is probably a communication problem between the browser and the PDF file viewer.
If you receive an error such as "Adobe could not open the file 'XXXXXXXX.pdf'..." (which is because you are working with a version of Adobe Reader 6 or 7) or another error related to obtaining the PDF , review the help on downloading, installation, frequent errors and Adobe configuration. Go to "Editing", "Preferences...", "Internet" and uncheck the boxes "Allow quick view on the web" and "Show PDF in explorer" from the same section.
If the error persists and Adobe Reader is already installed and the version is appropriate, try using the "Detect and Repair" or "Repair Adobe Reader Installation" option in the "Help" top menu.