“The previous declaration cannot be cancelled..." or "The presenter is not authorized to cancel the Declaration”.

Error OVPT-PTOV "The prior declaration cannot be cancelled […] The presenter is not authorized to cancel the declaration" either

Error "The previous declaration, 2025 XXX 008240000xxx, cannot be cancelled due to technical problems; the service cannot be provided at this time." Try again later, and if the error persists, contact the call center.

This error can occur when submitting a declaration when a declaration is already in active status and the current submitter does not have sufficient permissions to send this new declaration.

SOLUTION: You need to have power of attorney to carry out the procedure, or it can be done by the owner or the original Social Collaborator.