Telephone payment of debts and settlements
In order to make it easier for citizens to pay debts arising from settlements made by the Administration, the telephone service for Assistance and Collection Information is available for the payment of these debts.
The data requested in order to make the payment are the NIF of the debt holder, the receipt number, the payment letter model, the amount of the debt and the account number in which you want the charge to be made. This service will only be available to the holders of the debt and only if they are natural persons and have debts of less than 18,000 euros.
Once the data has been provided to the telephone agent and the charge has been made, a document justifying the payment will be generated, whose CSV may optionally be sent to the taxpayer by means of a SMS to the mobile phone number indicated by the latter. With this CSV you can verify the debt data and the account number to which it has been charged through the Electronic Office, from "Comparison of electronic documents using Secure Verification Code".
Taxpayers who do not have an electronic certificate and wish to pay their debt by telephone should call 91 553 68 01 (also accessible from 901 200 350). As a security guarantee, the phone call corresponding to the citizen's authorization to carry out the charge will be recorded.
However, if you have an electronic certificate or Cl@ve you can make the payment through the "Pay, defer and check debts" option in the Electronic Office.