The button Sign and send does not appear

If the "Send and sign" button on the web form is not appearing, we generally recommend that you zoom out.

• Internet Explorer: In the menu bar, go to 'See', 'Zoom'.

  

  If Internet Explorer is not showing the button after decreasing the zoom, check the font size.If possible, reduce the font size in "View", "Font size".

  

• Microsoft Edge:From the "Settings and more" button (three vertical dots icon), press the "+" and "-" buttons, to zoom in or out.

  

  If Microsoft Edge is not showing the button after decreasing the zoom, check the font size.If possible, decrease the size in "Settings and more", "Settings", "Appearance", "Fonts", "Font size".

  

• Mozilla Firefox: From the "Open menu" button, click the "+" and "-" buttons to enlarge or reduce the size

  

  If you cannot use the zoom in Mozilla Firefox, go to the menu bar (if you cannot see the menu bar click F10), click 'See' and 'Size'.If the option 'Only increase text size' is marked, unmark it.

  

• Google Chrome: From the menu button, 'Customise and control Google Chrome', with the buttons '+' and '-'.

  

If importing a file generated by a program from outside the Tax Agency into the Tax Agency form

1. Import the file from your program and click on "Optional:save file" to generate the form file.Import this new file again, generating it from the form.Now the "Sign and Send" button should appear.

2. Fill in the return by hand, without importing the file.

3. If you are using Internet Explorer 9 or 10, add the address "agenciatributaria.gob.es" to "Compatibility View".To access the "Tools" menu, "Compatibility view setting" and "Add this website", include the address "agenciatributaria.gob.es".Click the "Add" button and close this window.Once the procedure has been carried out, we recommend you deactivate compatibility view to avoid problems with other procedures in the E-Office.