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VAT practical manual 2021.

Virtual VAT assistance tools

The AEAT website has a « Virtual VAT Assistant (AVIVA)» to resolve doubts raised in relation to this Tax.

Using this tool is very simple: The taxpayer only has to ask his question in the corresponding box and have a conversation with the Assistant. If you have a Cl@ve or digital certificate, the response obtained can be downloaded in PDF format.

The VAT virtual assistant has complementary VAT virtual assistance tools to analyze certain issues that are more complex (Locator, Real Estate Qualifier, Calculator of deadlines for modification of BI and other rectifications, Calculator of prorata and Calculator of differentiated sectors). In addition, a « specific virtual assistant is added to the SII » and the « SII term calculator ».

If you need more information, the taxpayer can contact a VAT specialist from the Comprehensive Digital Administration (ADI) via chat from 9:00 a.m. to 7:00 p.m., Monday to Friday, or submit a request for information. tax through the INFORMA+ tool to obtain a personalized written response.