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Practical Handbook VAT 2021

Virtual VAT assistance tools

The Tax Agency’s website has a "Virtual VAT assistant (AVIVA)" to resolve any doubts raised in relation to this tax.

The use of this tool is very simple:the taxpayer only has to enter his question in the appropriate box and have a conversation with the Assistant.If you have Cl@ve or a digital certificate, you can download the response obtained in PDF format.

The virtual assistant of VAT has complementary VAT virtual assistance tools to analyse certain more complex issues (Locator, Real estate qualifier, Calculator of deadlines for modification of BI and other rectifications, Calculator of deductions and Calculator of differentiated sectors).In addition, an "SII-specific virtual assistant" and the "SII deadline calculator" have been added.

If further information is required, taxpayers can contact a VAT specialist at the Integral Digital Administration (ADI) via chat from 9:00 to 19:00 Monday to Friday, or submit a tax information request via the INFORMA+ tool to obtain a personalised written response.