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Navigation features / elements / tools
This electronic office is designed to make it as easy as possible to navigate through, with the aim of locating and accessing as quickly and easily as possible the more than three thousand tax, fiscal, customs, tax collecting and other types of procedures it contains, as well as the large amount of information, statistical files, manuals, videos, news, etc.
To facilitate navigation, the following features, elements and tools are available:
The first important feature for navigation is the structure of the site itself, made up of several blocks of information and/or procedures, such as:The Personal Area, about the Tax Agency, Information and procedures, All procedures, Highlights, Direct access, News, Manuals, videos and brochures and the Footer.
All blocks are made up of several topics, and each topic in turn is made up of several sub-topics, which are presented in such a way that it is very easy to switch from one topic or sub-topic to another.
In addition, the topics in the most important blocks (Information and procedures, about the Tax Agency and Highlights) have a representative, very minimalist icon, in order to make it possible to identify the topics visually.
The second important feature to facilitate navigation is the presentation style, characterised by the three-colour typography:blue, black and white on a blue background in some areas, such as the header, menu bar or footer.All text in blue (or white on a blue background) are clickable, and change to purple once visited.
The menu bar is an essential element for navigation.This bar is reproduced on all the site’s pages (except on the procedures screens), so that, with a simple click, you can access any topic in the "About the Tax Agency", "Information and procedures" or "All procedures" blocks from any other page on the site.
The third characteristic is that, in general, all clickable text has a brief explanatory text associated with it in order to inform you about the content of the text and thus avoid having to access it to find out what it contains.
Despite the enormous amount of procedures, information files, manuals, etc., it has been possible to reduce the number of navigation levels to a maximum of 4 or 5, although access to a large part of the most important and most used procedures (highlighted procedures) can be achieved with practically two levels of navigation.
Components of highlighted procedures:
This element consists of a box containing the links to the highlighted procedures for a topic/subtopic, and where appropriate, it is always at the beginning of each topic/subtopic, so that in only two or three levels of navigation, it is possible to reach the site’s most important and most used procedures.It also contains another link with all the steps for the topic or subtopic, where you can locate those steps that are less frequent.
Procedures vs. information:
Another important feature is the principle followed in the presentation of the contents, which is that the procedures and the information on how to carry them out are as close together as possible, thus avoiding having to navigate from one place to another when it comes to finding out how to carry out a specific procedure.
Route or Breadcrumbs:
An important element for navigation is the Route ("Breadcrumbs") at the top of each page, immediately after the menu bar on each page, which allows you to know where you are at any time and to return to a previous level of the Route by clicking on it.
Multiple (paginated) information pages:
When the information on any topic is very extensive, this information is presented in multiple pages or paginated pages, which have an index that allows direct access to the chapter you want, and on the other hand, you can navigate from one page to another using the "next page" or "previous page" buttons. The information pages may also contain links to procedures, regulations, related content, etc. in the right-hand column.
Internal search engine:
Finally, an element or rather a very important tool for locating any type of information or procedures on the new site is the internal search engine, located in the Menu Bar, and therefore accessible from any part of the site.
In the first instance, the search engine allows you to search for the term, phrase or text entered in its box, and once the results have been presented, which will generally be many, it has several mechanisms to reduce the number of results, such as the following:
- Filters:Several filters are available, the most important of which is the "Type of Information" filter.
- Advanced search:functionality that is activated via the "More" button and allows you to search for content that meets certain conditions, such as exact phrases, containing all the words you are looking for, etc.