FAQs
Find out the most relevant information on the BOE auctions portal
Deposits
In tax auctions it is mandatory to make a deposit to bid.
You can make the deposit at any time during the 20-day auction bidding period. However, given that the deposit creation system uses third-party computer systems, it is advisable to create your deposit more than one day in advance of the end date of the auction bidding period.
Auction deposits are made exclusively through the Auction Portal, using an account of which you are the owner or authorized and that belongs to one of the collaborating entities of the payment gateway of the Tax Agency, whose list you can consult at AEAT collaborating entities .
You can use any account that belongs to one of the collaborating entities, in which you are the owner or authorized representative.
Accounts with more than one owner, which require the signature of several to operate, cannot be used on the Auction Portal to create deposits.
You can make a deposit with an account owned by a corporation, as long as you are an authorized representative on that account. To do this, you must enter the Auction Portal with your certificate and indicate on the deposit creation screen that the account belongs to a company.
- If you are not the winning bidder and have NOT requested a reservation, your deposit will be returned once the auction bidding period concludes.
- If you are not the winning bidder and have requested a reservation, your deposit will be returned once the auction is awarded and finalized by the Managing Authority.
- If the auction (or a lot, if the auction has separate allocation lots) is canceled by the Managing Authority, your deposit will be returned at the time of cancellation.
The Auction Portal cannot tell you the deadline for the return of your deposit. If you have requested a reserve bid, your deposit will not be returned until the Managing Authority completes the award process and the auction ends. The deadline for the completion of the auction, and therefore for the return of your deposit, depends on the auction adjudication process.
No. If you have reserved your bid, your deposit cannot be returned by the Portal until the Managing Authority communicates the end of the auction to the Auction Portal. Once the Managing Authority makes said communication, your deposit will be returned and the auction will appear on the Portal with the indication "THE AUCTION HAS BEEN FINALIZED BY THE MANAGING AUTHORITY."
No. The Managing Authority may suspend the auction for a certain period. In this case, all deposits will be retained for the resumption of the auction.
You can know the status of your deposits at any time by accessing the Auction Portal, to the "My profile" option, in the tab identified as "My deposits".
In case of incident in the return of deposits, this must be processed through the BOE Auction Portal. The registered user must access the "My deposits" screen from the "My Profile" option of the Auction Portal, there they can check if the deposit appears marked with an image that means an error in the return. At the time when this error occurs in the return, as indicated on the information panel on the screen itself, the interested party may provide an alternative bank account, as long as it has the same owner as the original one, to request the return of your deposit by transfer.
To do this, you must select the link enabled in the image, which will take you to a new screen where your deposit data will appear and you will be asked for the IBAN of the alternative account to request the transfer.
If you access section 11.2 My deposits of the user manual you can consult all the information related to changing the account in the case that we have indicated. (User manual and FAQ.)
If it is another type of incident, you must contact the BOE Auction Portal.