3.2.4. Appointment service

Taxpayers can request an appointment to be assisted at the offices of the Tax Agency, both for the preparation of tax returns, especially of the Personal Income Tax, and to file any information that may have been requested from them in a verification procedure.

The appointment can be requested on line or by telephone, and the system sends, if the taxpayer wants, an SMS or an email 3 days before the appointment as a reminder.

During the year 2012, 2,946,868 appointments (do not include canceled and modified appointments) have been made, 0.35 per cent less that in the previous year.