3.2.4. Appointments

Taxpayers can request an appointment to be assisted at the offices of the Tax Agency, both for the preparation of tax returns, especially of the Personal Income Tax, and to file any information that may have been requested from them in a verification procedure.

The appointment can be requested on line or by telephone, and the system sends, if the taxpayer wants, an SMS or an email reminder.

During the year 2013, 2,439,507 appointments were made (not including the appointments cancelled or modified), 17.21 per cent less that the previous year. This decrease responds to the need of adapting the capacity of the Service to the circumstances of the different groups, and also responds to the increase of the electronic filing of returns and self-assessed tax returns.