4.1.5. Assistance plan for people with disabilities

Since 2004, the Tax Agency has signed a collaboration agreement with the Spanish Committee of Representatives of People with Disabilities (CERMI) and with the ONCE Foundation. Under this agreement, the Tax Agency approves an Annual Assistance Plan for People with Disabilities in agreement with these bodies. This plan includes information and assistance actions, accessibility on the website and in the offices, training actions aimed at sensitizing Tax Agency officials with the needs of this group, etc. During 2018, practically all , all of the forecasts included in the Annual Plan.

Furthermore, in 2018 the demand for statistical information from the Associations that signed the Agreement has continued to be met, with the statistical publication referring to the 2016 personal income tax data for all people with disabilities New window . The Tax Agency's commitment in relation to this group is to maintain this publication in future periods, increasing the series of statistical publications based on taxes that are accessible on the Tax Agency's website.

In Table no. 28. Accessibility to the Tax Agency buildings New window The situation during the 2018 financial year is shown.

Accessibility reaches 98.4 percent of the buildings (91.6 percent at the main entrance, plus 6.8 percent at the alternative entrance). Buildings with adapted toilets represent 77.2 percent of the total. With regard to lifts, it is important to clarify that there are buildings, essentially Administrations, that have only one storey and in which no lift is therefore required.