4. MAIN ACTIVITIES 2019
The fundamental mission of the Tax Agency must be to promote voluntary compliance with tax obligations. It performs two lines of action to achieve this: On the one hand, fraud prevention through the provision of information and assistance services to taxpayers to facilitate and minimise indirect costs associated with compliance with tax obligations, together with the development of other preventive actions; and, on the other hand, the detection, regularization and, where appropriate, sanctioning of tax non-compliance through control actions. Both lines of action define the basic areas of their strategy, on which their main actions have pivoted in 2019, in line with the actions already developed in 2018, and which are consolidated in the design of the strategic priorities for the period 2020-2023, in which greater relevance will be given to the set and typology of actions carried out by the Tax Agency, without attending exclusively to the results obtained in them. These priorities have been included in the document of the Strategic Plan of the Tax Agency 2020-2023, prepared throughout 2019 and approved in January 2020.