4.1.5. Assistance plan for people with disabilities

Since 2004, the Tax Agency has signed a collaboration agreement with the Spanish Committee of Representatives of People with Disabilities (CERMI) and the ONCE Foundation. Under this agreement, the Tax Agency approves an Annual Assistance Plan for People with Disabilities in agreement with these bodies. The plan includes information and assistance activities, the accessibility of the Tax Agency's website and offices, educational activities geared towards raising the awareness of Tax Agency staff with respect to the needs of this group, etc. During 2019, virtually all of the forecasts included in the Annual Plan have been met.

Furthermore, in 2019, the demand for statistical information from the Associations that signed the Agreement continued to be met with the publication of the statistics referring to the 2017 Personal Income Tax data for the group of people with disabilities New window . The Tax Agency's commitment in relation to this group is to maintain this publication in future periods, increasing the series of statistical publications based on taxes that are accessible on the Tax Agency's website.

In Table No. 28. Accessibility to the Tax Agency buildings New window (Annex) shows the situation during the 2019 financial year.

Accessibility is available in 99.2 percent of buildings (92.4 percent at the main entrance, plus 6.8 percent at the alternative entrance). Buildings with adapted toilets represent 78 percent of the total. With regard to lifts, it is important to clarify that there are buildings, essentially Administrations, that have only one storey and in which no lift is therefore required.