4.4.4. Notifications through the Printing and Envelope Center

Article 21 of Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations, establishes the obligation to notify the express resolution of all procedures, for which the Tax Agency has the Printing and Enveloping Center (CIE) through which it produces its notifications and communications, guaranteeing the confidentiality of the data, equal treatment and the secure sending of all of them.

Through the CIE, and as a consequence of the administrative acts issued within the scope of its powers, the Tax Agency sends taxpayers letters in paper format, almost all of which are addressed to individuals, since communication with legal entities is preferably carried out by electronic means with electronic signature.

Paper submission via the CIE is the main system for sending information to the Tax Agency. Distributed throughout 2021 through the CIE, 22,889,781 notifications with acknowledgment of receipt and 9,737,701 communications have been sent to the Tax Agency, of which 3,598,540 correspond to responses to requests from citizens in relation to the Cl@ve system that facilitates telematic access to all offices of the General State Administration (Tax Agency, Social Security, SEPE, Cadastre, Traffic, ...).

Likewise, as a result of the agreements signed by the Tax Agency, the CIE prepares and sends, in addition to its own letters, notifications and communications issued by other bodies and entities of both the General State Administration and other public administrations, which have required collaboration in order to achieve better use of the resources. As a result of these adhesions and agreements, 6,566,514 notifications and communications have been sent from the CIE.

The paper and envelopes used always come from controlled sources that promote sustainable forest management and actively help protect rural areas.