Prior considerations for using the remote support tool for Zoom on Android

You can install Zoom from PlayStore.

If it is already installed, open Zoom and click "Join a meeting".

Enter the ID provided by the agent, your name (if you are not already logged in) and press "Log in".If permissions are requested, select "I agree".

You will enter a waiting room, the agent will accept the connection and you will be able to start the meeting.

Screen sharing

Click "Share" and then "Display".

The next step asks "Do you want Zoom to record audio?".You can choose "Deny", as it is not necessary.

Then click "Start now" and activate the option "Allow to show on other applications".You can stop sharing at any time from the Zoom window or pop-up menu.

End meeting

To end the meeting with the agent, press the "Exit" button at the top of the screen.