Prior considerations for using the remote support tool for Zoom on Linux
If the Zoom application is already installed on your computer, open it and click on "Join a Meeting".
Then enter the meeting ID (provided by the agent).Check the boxes "Do not connect to audio" and "Turn off my video" and click "Join".
You will enter a waiting room, the agent will accept the connection and you will be able to start the meeting.
If you do not have Zoom installed, go to zoom.us/join from your browser, enter the ID provided by the agent and click "Login".
Note: if you get the message Allow this site to open zoommtg link? or similar when you log in, it means that Zoom is already installed.In this case you can click on "Choose application" and then on "Open link".
On the next screen, you can choose to download and install Zoom or join the meeting from the browser (without installing Zoom).
Install Zoom (from the software manager)
Open the software manager (Ubuntu Software).In the search box type "zoom-client".
On finding it, click on the Zoom icon and then press "Install".
Once the application is installed, enter the meeting ID (provided by the agent).Check the boxes "Do not connect to audio" and "Turn off my video" and click "Join".
Join from your browser
Note: if you use this option, it is advisable to do so from a browser other than the one that you are going to use to resolve the incident or carry out the procedure, as it may be necessary to restart/refresh the browser and this would mean abandoning the meeting.
At the bottom of the same window from which you can open or download and install Zoom, click on Join from your browser.
If a prompt appears asking for permission to use the microphone and camera, you can close it as it is not necessary to provide these permissions.Then enter your name and press "Enter".
Finally, click on "I agree" to access the waiting room.
Click on "Share Screen" / "Share Screen", at the bottom.
Then, in the new window that will open, select "Display" / "Desktop" and press "Share" / "Share".
To end the meeting with the agent, click on the "Leave" button / "Leave" located at the bottom of the screen.