Prior considerations for using the remote support tool for Zoom on Mac
If the Zoom app is already installed on your computer, open it and click "Join" or "Join a meeting."
Enter the ID that the agent will provide you and press "Enter" . You will enter a waiting room, the agent will accept the connection and you will be able to start the meeting.
If you don't have Zoom installed, go to zoom.us/join from your browser, enter the ID provided by the agent, and click "Join" .
Note: If when you enter the message "Open Zoom.us? appears https://zoom.us wants to open this app" means Zoom is already installed. In that case you can click "Open zoom.us" to access the waiting room.
On the next screen, you can choose to download and install Zoom or join the meeting from the browser (without installing Zoom).
Install Zoom
Accept the automatic download and run the installer or click "Download now" .
After installation, enter the name you want to display and click "Enter" to access the waiting room.
Join from your browser
Note: If this option is used, it is advisable to do so from a browser other than the one you are going to use to resolve the incident or carry out the procedure, since it may be necessary to restart/reset the browser and this would mean leaving the meeting.
At the bottom of the same window from which we can open or download and install Zoom, click "Join from your browser" .
If a prompt appears asking for permission to use the microphone and camera, you can close it as it is not necessary to provide these permissions.
Next, enter your name and press "Enter" .
Finally, click "I agree" to access the waiting room.
Screen sharing
Click on "Share screen" at the bottom. Next, in the "Select the window or application you want to share" window, select "Screen" and press "Share" .
End meeting
To end the meeting with the agent, press the "Exit" button at the bottom of the screen.