Prior considerations for using the remote support tool for Zoom on Mac

If you already have Zoom installed

If the Zoom application is already installed on your computer, open it and click on Enter either Entering a meeting.

Enter the ID provided by the agent and press "Enter" .

Next, also include the access code that the agent will provide you.

You will enter a waiting room, the agent will accept the connection and you will be able to start the meeting.

If the Zoom application is not installed or you don't know where it is

If you don't have Zoom installed or aren't sure, access it from the Electronic Office at Remote support tools - Technical help and press "Download for Windows, Mac and Linux.

At the top of the Zoom page, press "Join" If you prefer, you can also download the application from the corresponding option at the bottom.

Enter the ID provided by the agent and press "Enter".

In the next window you can join from your browser, or from the Zoom Workplace application.

Join from your browser

Note: If you use this option, it is recommended that you do so from a different browser than the one you will use to resolve the incident or carry out the procedure, as it may be necessary to restart/reset the browser and this would mean abandoning the meeting.

After pressing this option, continue without camera or microphone, enter the name you want to be displayed in the meeting and press "Enter".

Join from the Zoom Workplace app

Press "Join from the Zoom Workplace app. If it is not installed, press "Download now.

Screen sharing

Once inside the meeting, the agent will ask you to share your screen so they can view the issue. Press "Share screen" At the bottom, select "Full screen" or "Entire screen" and click on "Share".

End meeting

To end the meeting with the agent, press the "Go out" located at the bottom of the screen.