Possible issues relating to online auctions
Skip information indexError NRC not available for refund when requesting the deposit refund
This error occurs when requesting the return of a deposit that has been used in a direct award that has already ended.
The error message appears because NRC is still associated with an offer, so the offer will have to be withdrawn first. In the Auction portal, access the "My gallery" section and filter by the criteria "Goods for which I have submitted an offer". Locate the asset to which that NRC is associated and withdraw the offer. Once the offer is withdrawn you can request a refund of the deposit.
You can also check the status of the deposit by accessing an asset and checking if the corresponding NRC appears in the drop-down "Deposit code NRC ".